Application Support Specialist — Intermediate: End-User Focus

Maarut

Toronto

On-site

CAD 59,000 - 83,000

Part time

4 days ago

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Job summary

Maarut is hiring an Application Support Specialist - Intermediate in Toronto, Ontario. The role focuses on providing IT application expertise, resolving complex issues, and supporting both internal teams and external clients as needed.

The candidate will manage ticket queues, update documentation, and deliver targeted training. Strong English and French communication, problem-solving abilities, and customer service orientation are essential for success in this position.

Qualifications

Experience in a help desk role resolving IT or website related issues.
Experience with IVR software and digital tools to track inquiries.
Experience supporting a digital system or website.
Ability to report IT issues to technical teams and explain findings to non-technical users.
Bilingual English and French communication is required for some roles.

Responsibilities

Provides expertise and technical knowledge about applications and systems.
Manages ticket queue and maintains a comprehensive knowledge base of queries and resolutions.
Maintains and updates technical documents and procedures; identifies and resolves issues.
Coordinates locally and internationally; delivers training to teams as needed.
Prepares maintenance plans and upgrade schedules for systems.
Creates reports for teams across the business.