Senior Application Support (TRIRIGA/IWMS) – Bilingual

Rubicon Path; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading tech firm in Toronto seeks an Application Support Specialist - Senior. This role involves providing support for the ECIS project team, addressing user inquiries, managing help desk tickets, and collaborating with technical teams. Candidates must have strong communication skills in both English and French, along with relevant technical experience in systems like IBM TRIRIGA. This position offers a unique opportunity to work within the public sector, enhancing IT support capabilities.

Qualifications

• Experience providing support to end users in IT applications.
• Ability to prepare and conduct functional testing including QA, SIT, UAT.
• Possess working proficiency in French.

Responsibilities

• Provide support to ECIS end users via email, support tickets, and phone calls.
• Manage and report Help Desk tickets.
• Conduct QA and regression testing of defect fixes.

Skills

Experience with Software Development Life Cycle (SDLC)

Help desk support

Documentation creation and maintenance

Written and verbal communication skills in English

Professional relationships

Team environment collaboration

Tools

IBM TRIRIGA

JIRA

Job description

A leading tech firm in Toronto seeks an Application Support Specialist - Senior. This role involves providing support for the ECIS project team, addressing user inquiries, managing help desk tickets, and collaborating with technical teams. Candidates must have strong communication skills in both English and French, along with relevant technical experience in systems like IBM TRIRIGA. This position offers a unique opportunity to work within the public sector, enhancing IT support capabilities.