Application Support Specialist / Help Desk Specialist

Arthur Grand Technologies Inc; Toronto; On-site; CAD 52,000 - 76,000; Full time

Job summary

Arthur Grand Technologies Inc in Toronto is seeking an Application Support / Help Desk Specialist for a contract role. You will deliver end-user support, troubleshoot website and IVR issues, and manage incidents with clear communication.

The position emphasizes strong diagnostic skills, customer service excellence, and collaboration with IT teams to resolve problems promptly in a fast-paced environment.

Qualifications

• Proven experience in application support and help desk operations.
• Strong communication and customer service skills.
• Ability to work with escalating issues and document fixes.

Responsibilities

• Provide end-user support and resolve incidents via Help Desk channels.
• Support IVR and website-related issues, ensuring timely resolution.
• Troubleshoot problems and escalate to appropriate teams as needed.
• Maintain clear communication with users and document actions in incident tracking tools.

Skills

Help Desk

Application Support

IVR

End-User Support

Website Support

Troubleshooting

Incident Tracking

Escalation

Customer Service

Job description

Application Support Specialist / Help Desk Specialist

• Contract

Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.

We are a minority-owned staff augmentation and technology consulting company

Arthur Grand is an Equal Opportunity Employer (including disability/vets)

We are looking for experienced Application Support / Help Desk Specialists with strong end-user support, IVR, digital/website support, troubleshooting, escalation, and communication skills.

Key Skills: Help Desk | Application Support | IVR | End-User Support | Website Support | Troubleshooting | Incident Tracking | Escalation | Customer Service

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Arthur Grand Technologies Inc

8(A) Certified Business | CMMI (L3) | ISO 9001:2015 Certified | ISO/IEC 27001:2022 Certified

NMSDC Minority Business Enterprise (MBE)

Arthur Grand is an Equal Opportunity Employer (Including disability/Vets)

All your information will be kept confidential according to EEO guidelines.

Job Location