Onsite Bilingual Application Support Specialist

The Code Crackers Inc; Toronto; On-site; CAD 65,000 - 95,000; Full time

Job summary

The Code Crackers Inc in Toronto is seeking an IT Help Desk professional to provide expert technical support across applications, operating systems, and devices. You will resolve end-user issues, assist with system integrations, and maintain documentation.

You will manage a ticketing system, deliver training, and develop reports for various teams. The role requires bilingual English and French capabilities and a customer-focused mindset.

Qualifications

• Experience in a help desk role resolving IT or website issues.
• Experience with IVR software and digital tools to track inquiries.
• Experience supporting a digital system or website.
• Ability to locate answers to inquiries and refer users to appropriate channels.
• Strong organization to log and track inquiries.

Responsibilities

• Provide expertise and technical knowledge about applications, operating systems, devices, and software.
• Offer technical support to teams and external clients as required.
• Assist with system integrations.
• Manage ticketing system and maintain knowledge base of queries and resolutions.
• Prepare maintenance plans and upgrade schedules for systems.
• Develop reports for teams across the business.

Skills

IT expertise

Technical support

System integrations

Ticket management

Documentation

Computing systems

Complex explanation

Verbal communication

Written communication

Customer service

Critical thinking

Job description

The Code Crackers Inc in Toronto is seeking an IT Help Desk professional to provide expert technical support across applications, operating systems, and devices. You will resolve end-user issues, assist with system integrations, and maintain documentation.

You will manage a ticketing system, deliver training, and develop reports for various teams. The role requires bilingual English and French capabilities and a customer-focused mindset.