Application Support & Help Desk Specialist

Arthur Grand Technologies Inc; Toronto; On-site; CAD 52,000 - 76,000; Full time

Job summary

Arthur Grand Technologies Inc in Toronto is seeking an Application Support / Help Desk Specialist for a contract role. You will deliver end-user support, troubleshoot website and IVR issues, and manage incidents with clear communication.

The position emphasizes strong diagnostic skills, customer service excellence, and collaboration with IT teams to resolve problems promptly in a fast-paced environment.

Qualifications

• Proven experience in application support and help desk operations.
• Strong communication and customer service skills.
• Ability to work with escalating issues and document fixes.

Responsibilities

• Provide end-user support and resolve incidents via Help Desk channels.
• Support IVR and website-related issues, ensuring timely resolution.
• Troubleshoot problems and escalate to appropriate teams as needed.
• Maintain clear communication with users and document actions in incident tracking tools.

Skills

Help Desk

Application Support

IVR

End-User Support

Website Support

Troubleshooting

Incident Tracking

Escalation

Customer Service

Job description

Arthur Grand Technologies Inc in Toronto is seeking an Application Support / Help Desk Specialist for a contract role. You will deliver end-user support, troubleshoot website and IVR issues, and manage incidents with clear communication.

The position emphasizes strong diagnostic skills, customer service excellence, and collaboration with IT teams to resolve problems promptly in a fast-paced environment.