Application Specialist Level 2-Business Intelligence

SA Technologies; Montreal (administrative region); Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A technical support agency is looking for a Bilingual Technical Support Representative. This part-time role offers flexible weekend hours to provide IT support via phone, chat, and email. Candidates must be bilingual in English and French, with strong interpersonal skills and proficiency in Microsoft Office. Responsibilities include troubleshooting issues, enhancing customer service quality, and assisting with mobile device support. Training will be on-site during weekdays, while shifts will be managed remotely over weekends.

Benefits

Hourly salary of $18

Initial on-site training

Flexible remote work on weekends

Qualifications

• Bilingual in English and French to support a national user base.
• Previous experience in a service desk or customer service.
• Experience with mobile device support and Active Directory.

Responsibilities

• Serve as the single point of contact for technical support.
• Troubleshoot and resolve issues submitted via multiple channels.
• Communicate effectively with resolver groups and update customers.
• Assist users with mobile device support and network connectivity.

Skills

Bilingual in English and French

Excellent interpersonal skills

Proficiency in Microsoft Office

Ability to multitask

Self-motivated

Education

High school diploma or equivalent

Completion of a two-year technical program or IT certifications

Job description

Bilingual Technical Support Representative (Part-time / Weekends)

Start date: December 15th, 2025

Deliver high‑impact bilingual IT support in a part‑time contract position. Resolve technical issues via phone, chat, and email, support users across Canada, and gain hands‑on experience with tools like Active Directory—all within a flexible hybrid setup based in Montreal.

What’s in it for you

• Hourly salary of $18.
• Part‑time contract role with remote work on weekends.
• Initial training: Tuesday to Friday, 8:00 AM – 4:30 PM, on‑site.
• Ongoing shift: Saturday to Sunday, 7:00 AM – 3:30 PM, remote.
• On‑site training location: Boulevard Crémazie Ouest, Montréal, QC H2P 1B9.

Responsibilities

• Serve as the single point of contact (SPOC) for technical support incidents and service requests.
• Troubleshoot and resolve issues submitted via multiple channels, ensuring accurate documentation and ticket handling.
• Follow defined escalation, classification, and resolution procedures in accordance with SLAs.
• Communicate effectively with resolver groups and update customers on ticket status.
• Utilize service desk support tools and adhere to business continuity and security policies.
• Identify recurring issues and contribute to the development of the knowledge base.
• Maintain high standards of customer service and issue ownership from first contact to closure.
• Assist users with mobile device support, network connectivity, and basic Active Directory tasks.
• Ensure process compliance and participate in incident and knowledge management workflows.

What you will need to succeed

• High school diploma or equivalent.
• Completion of a two‑year technical program or possession of IT certifications is an asset.
• Proficiency in Microsoft Office applications.
• Previous experience in a service desk or customer service environment is preferred.
• Experience with mobile device support, connectivity issues, and basic Active Directory administration is a plus.
• Ability to multitask and resolve problems efficiently.
• Self‑motivated with the ability to work both independently and within a team.
• Excellent interpersonal and customer service skills.
• Willingness to work weekends and attend weekday training on‑site.
• Bilingual in English and French to support a national user base in both official languages.

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