Ambulatory Care Secretary: Patient Access & Scheduling

Women's College Hospital; Toronto; On-site; CAD 42,000 - 62,000; Part time

Job summary

Women's College Hospital in Toronto is seeking a Temporary Casual Office Assistant to support ambulatory clinic operations. This replacement role handles referrals, scheduling, charting and patient check-in/out.

You will coordinate tests, maintain records in the Electronic Patient Record, respond to inquiries, and assist in quality and process improvement projects. Preference for Medical Office Administration diploma and experience in an acute care environment.

Qualifications

• Diploma in Medical Office Administration required.
• Minimum 2 years in an ambulatory clinic or hospital setting.
• Experience with EPR and scheduling systems preferred.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, multi-disciplinary team.
• Ability to handle confidential information with discretion.

Responsibilities

• Receive referrals and triage according to guidelines to schedule appointments.
• Create and update patient records in the Electronic Patient Record.
• Schedule visits, book tests, and communicate information to patients and providers.
• Monitor schedules, manage cancellations, and follow up on no-shows.
• Liaise with health records and clinic staff to update charts.
• Greet patients, check-in, verify demographics, and collect forms.
• Support clinic operations and participate in process improvement projects.
• Process paperwork for non-insured services and related payments.

Skills

MS Office

Communication

Time management

Teamwork

Education

Medical Office Administration diploma

Tools

Electronic Patient Record (EPR)

Job description

Women's College Hospital in Toronto is seeking a Temporary Casual Office Assistant to support ambulatory clinic operations. This replacement role handles referrals, scheduling, charting and patient check-in/out.

You will coordinate tests, maintain records in the Electronic Patient Record, respond to inquiries, and assist in quality and process improvement projects. Preference for Medical Office Administration diploma and experience in an acute care environment.