Medical Secretary - Acute Ambulatory Care Unit

Women's College Hospital; Toronto; Sur place; CAD 42 000 - 62 000; Temps partiel

Résumé du poste

Women's College Hospital in Toronto is seeking a Temporary Casual Office Assistant to support ambulatory clinic operations. This replacement role handles referrals, scheduling, charting and patient check-in/out.

You will coordinate tests, maintain records in the Electronic Patient Record, respond to inquiries, and assist in quality and process improvement projects. Preference for Medical Office Administration diploma and experience in an acute care environment.

Qualifications

• Diploma in Medical Office Administration required.
• Minimum 2 years in an ambulatory clinic or hospital setting.
• Experience with EPR and scheduling systems preferred.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, multi-disciplinary team.
• Ability to handle confidential information with discretion.

Responsabilités

• Receive referrals and triage according to guidelines to schedule appointments.
• Create and update patient records in the Electronic Patient Record.
• Schedule visits, book tests, and communicate information to patients and providers.
• Monitor schedules, manage cancellations, and follow up on no-shows.
• Liaise with health records and clinic staff to update charts.
• Greet patients, check-in, verify demographics, and collect forms.
• Support clinic operations and participate in process improvement projects.
• Process paperwork for non-insured services and related payments.

Connaissances

MS Office

Communication

Time management

Teamwork

Formation

Medical Office Administration diploma

Outils

Electronic Patient Record (EPR)

Description du poste

This is a Temporary Casual Opportunity. This department is open 24/7. Employees may be scheduled to work daytime shifts on weekdays, weekends, and statutory holidays based on operational requirements.

Type: Replacement

Duration: Up to 6 months

Job Description

Summary of Duties, but not limited to:

Facilitate efficient and timely access to specialty services by receiving and processing referrals and scheduling appointments:

• Receive new referrals and triage according to established guidelines within the Clinic/Program
• Confirm required information and retrieve relevant information from referring source
• Triage to correct clinic/physician using decision algorithms, as applicable
• Confirm triage with physicians and clinical team, as needed
• Create patient record within the Electronic Patient Record
• Schedule patient visits and coordinate required tests
• Communicate scheduled visit to appropriate individuals (referring physician, patient, etc.)
• Monitor clinic schedules to ensure all appointment slots are filled
• Provide patient with all required test information and special preparation instructions
• Provide patient with all logistical information (clinic location, etc.)
• Remind patients of appointment time or have a system in place for reminder calls
• Answer clinic-related phone calls and triage to appropriate staff member
• Follow up on “no-shows”
• Confirm physician schedule of upcoming clinics, as required
• Manage clinician cancelations

Contribute to the efficient operations of clinics by booking complex tests and follow-up appointments and ensuring that the health record for each scheduled patient is up to date:

• Prepare daily patient charts for clinic
• Generate a chart for referrals and retrieve patient results not in the EPR
• File reports not in the EPR in Women’s College Hospital records
• Liaise with Health Records regarding chart requests
• Book complex tests and appointments
• Exhibit a strong understanding of procedures, tests, and consult referrals to be booked within the assigned specialty
• Work with the team in the assigned clinic and ensure that team members are informed of updated schedules, room assignments and any potential changes in the clinic schedule
• Effectively communicate with all hospital clients and stakeholders
• Manage consultation letters

Enhance the patient experience by checking patients in for their scheduled appointment and completing the check-out process following the appointment:

• Act as the “face of the hospital”
• Greet patients and visitors in a friendly, courteous and respectful manner
• Provide exceptional customer service to patients, family and visitors
• Print clinic and practitioner schedules prior to clinic, if applicable
• Verify required demographic information
• Validate health card
• Register patient visit in appropriate system for current encounter and track visits in systems as required
• Distribute and collect patient questionnaire or other forms
• Visually scan waiting room to monitor the needs of patients
• Check patients out of clinic as required, including scheduling follow-up appointments and tests
• Verify patient has all instructions and required information post-clinic visit

Engage in administrative activities to support efficient clinic operations and develop a professional environment:

• Participate in process and quality improvement projects to support efficient clinic operations
• Respond to patient and provider inquiries and ensure messages are forwarded appropriately
• Manage and sort incoming and outgoing faxes and mail
• Maintain supply and currency of administrative forms, pamphlets, and supplies to be ordered and restocked when necessary
• Attend and participate in clinical and administrative team meetings and participate in patient/office improvement projects, as required
• Maintain clinical data and statistics, as required
• Follow established policies and procedures
• Provide support to clinic team, as directed
• Process paperwork for non-insured patients/procedures and associated payments

Qualifications

• Medical Office Administration diploma required
• 2 years’ experience working in an ambulatory clinic, preferably in a hospital setting
• Experience working in an acute care environment, preferred
• Strong MS Office application skills including Word, Excel, and Outlook
• Experience with electronic systems, such as an Electronic Patient Record
• Ability to work well under pressure and use good judgment in assessing difficult situation
• Ability to produce high quality work in accordance with Hospital standards
• Comprehensive knowledge of health care, organizational/office practices, procedures and standards.
• Excellent verbal and written communication skills
• Ability to work effectively in an inter-professional team
• Excellent organizational and time management skills well developed interpersonal skills, including the ability to handle multiple duties
• Proven ability to attend work on a regular basis
• Demonstrated record of good performance and acceptable attendance will be considered as part of the selection criteria
• Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital

This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all