Health Records Clerk: Referrals & Scanning

Women's College Hospital; Canada; On-site; CAD 40,000 - 55,000; Part time

Benefits offered by this job

HOOPP pension plan

Job summary

Women's College Hospital in Ontario is seeking two Regular Part-Time Health Records Clerks to support the Health Information Department. You will process referrals, scan and index records, manage OnBase queues, and collaborate with clinic staff to ensure timely care delivery.

The role requires secondary school completion, and an HIM program is preferred. Strong accuracy, privacy awareness, and teamwork are essential in this fast-paced environment.

Qualifications

• Secondary school completion required.
• HIM program accreditation preferred.
• Experience in Health Records Department is an asset.
• Ability to handle high-volume work with accuracy.
• Knowledge of electronic and paper health records filing systems.
• Experience with Chart Tracking/Locator/Storage systems.
• Commitment to privacy and confidentiality of health information.
• Advanced computer skills including MS Office, Outlook and data entry.
• Team player in a fast-paced environment.
• Excellent communication and customer service.
• Punctual and dependable attendance.

Responsibilities

• Identify and assist in timely processing of all incoming referrals.
• Review fax documentation and flag according to procedures.
• Verify complete demographic/administrative information for processing.
• Scan, index and QA incoming referrals.
• Manage OnBase work queues to meet 8-hour referral benchmarks.
• Follow up with referring sources for incomplete referrals or letters.
• Collaborate with clinic staff to ensure timely processing of urgent referrals.
• Register patients referred to and arriving for care.
• Answer internal and external calls and direct inquiries.
• File and retrieve health records according to terminal digit order.
• Perform scanning for paper health records and index accordingly.
• Quality assure scanned documents for accuracy and legibility.
• Update Central Patient Index and track records with barcodes.
• Request charts from off-site storage and process them.
• Identify records for destruction per policies and laws.
• Assist co-workers and participate in process improvements.
• Provide cross-coverage for Health Information clerical staff.

Skills

Communication skills

Problem solving

Customer service

Teamwork

Attention to detail

Adaptability

Time management

Education

Secondary School diploma

Accredited HIM Program (preferred)

Tools

Microsoft Office

Outlook

Job description

Women's College Hospital in Ontario is seeking two Regular Part-Time Health Records Clerks to support the Health Information Department. You will process referrals, scan and index records, manage OnBase queues, and collaborate with clinic staff to ensure timely care delivery.

The role requires secondary school completion, and an HIM program is preferred. Strong accuracy, privacy awareness, and teamwork are essential in this fast-paced environment.