Aide II — Ambulatory Surgical Care & Patient Support

Women's College Hospital; Toronto; On-site; CAD 26,000 - 34,000; Part time

Job summary

Women's College Hospital in Toronto is seeking a Casual Aide II for the Bay Centre for Birth Control. You will escort patients, support flow with clinicians, and prepare procedure rooms while ensuring infection control and safe patient handling practices.

The role requires a secondary school diploma and 2 years of ambulatory surgical/gynecology experience; a Health Care Aide certificate is preferred. Strong communication and teamwork are essential.

Qualifications

• Secondary school diploma required.
• 2 years of relevant experience in an ambulatory surgical/gynecology clinic setting.
• OR Health Care Aide, Health Care Assistant Certificate preferred.
• Knowledge/experience with surgical/gynecology sterile trays, equipment and instruments.
• Ability to work in a fast-paced environment.
• Patient focused, with excellent interpersonal and customer service skills.
• Skilled at multi-tasking, prioritization and organization.
• Proficient time management and problem solving skills with minimal direction.
• Excellent oral and written communication skills.
• Competent computer skills.
• Superior in developing patient and workplace relations.
• Ability to meet the physical demands of the position (frequent walking, standing, reaching, bending and ability to push up to 40 pounds).
• Strong attendance record.
• Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women's College Hospital.

Responsibilities

• Escort patients within the reception area, assigned waiting room and procedure/examination room.
• Work with Medical Secretaries, RNs and Physicians to determine and respond to patient flow to maximize efficiency and patient satisfaction.
• Ensure that all patients in waiting room have been accounted for and assisted as required.
• Offer physical assistance to patients with mobility or cognitive challenges, following safe patient handling practices.
• Replenish patient education material within each exam room, central area, physician area and reception area.
• Ensure procedure/examination room is prepared for daily activities and prepares advanced procedure room(s) for each patient procedure.
• Turn over the procedure/examination rooms after each patient to ensure Infection Control processes are in place.
• Take instrumentation to soiled utility room after patient use and organizes for transport to MDRC.
• Relay patient concerns to Health Care Providers.
• Be able to anticipate and respond to Health Care team needs for procedures.
• Orders, receives and stocks medical/surgical supplies and linens from MDRC and/Stores daily to maintain supply.
• Support inventory management through anticipating supplies and managing stock with the Inventory Coordinator.
• Ensure medication and surgical supplies are within the appropriate expiry date.
• Maintains general neatness of procedure/examination rooms, soiled and clean utility room.
• Maintains organization and cleanliness of carts, equipment and work stations.
• Prepares and organizes specimens for pick-up.
• Performs end of day functions to prepare for next day activities.
• Creates and maintains a safe environment.
• Maintains excellent communication.
• Functions well in a team environment.
• Maintains knowledge of current practice related to Surgical Services.
• May be required to work in all areas of Surgical Services Clinics.
• As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.

Skills

Patient care

Customer service

Communication skills

Time management

Multitasking

Teamwork

Education

Secondary School Diploma

Health Care Aide certificate

Tools

Computer skills

Job description

Women's College Hospital in Toronto is seeking a Casual Aide II for the Bay Centre for Birth Control. You will escort patients, support flow with clinicians, and prepare procedure rooms while ensuring infection control and safe patient handling practices.

The role requires a secondary school diploma and 2 years of ambulatory surgical/gynecology experience; a Health Care Aide certificate is preferred. Strong communication and teamwork are essential.