Technical Support Specialist

Simon Fraser University; Surrey; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

7% pay in lieu of benefits

8% vacation pay

Extended health & dental plans

Professional development funds

Hybrid-work program

Job summary

Simon Fraser University in Surrey, BC is seeking a Technical Support Specialist to manage and optimize teaching, clinical, research, and administrative tech resources. The role includes configuring, deploying, and maintaining medical education technologies, providing training and end-user support.

The ideal candidate has a bachelor's degree in CS/IT and four years of related experience, with strong OS knowledge (Windows, Mac, Linux) and experience with Moodle VidaNovaLE.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or related discipline with four years of related experience.
• Experience with Moodle VidaNovaLE LMS.
• Good knowledge of Windows, Mac and Linux operating systems.
• Excellent troubleshooting of OS/platform and application software (Word, Excel, Outlook).
• Experience deploying and supporting software across multiple platforms and providing end-user support.

Responsibilities

• Configure, deploy, and maintain medical education technologies.
• Provide end-user training and documentation.
• Troubleshoot hardware, software and system issues.
• Collaborate with internal teams and external vendors.

Skills

Multiplatform OS expertise

End-user support

Customer service

Communication & teamwork

Education

Bachelor's degree in Computer Science / Information Technology or related field

Tools

VidaNovaLE Moodle LMS

Software packaging

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

In the School of Medicine, we are committed to shaping the future of healthcare through innovative education, groundbreaking research, and community engagement. As we embark on this journey to redefine medical education, we are seeking passionate individuals who are eager to contribute to our mission.

We envision a medical education system where students and residents learn as part of a team in primary care, community-level settings and patient‑centred environments. Our curriculum considers social, environmental and prevention contexts while seeking to advance reconciliation by embedding and equalizing Indigenous knowledge systems in our learning, research and practices. As we establish the School of Medicine in Surrey, B.C., we will foster our growing relationships with the local community, Fraser Health Authority, First Nations Health Authority, physicians and Indigenous partners who will help us meet the diverse health needs of the communities we serve. We seek to improve access to primary care throughout the province while resting on a solid foundation of high‑quality, accredited education and world‑class research efforts that keep us oriented toward measurable and socially accountable outcomes.

About the Role

The Technical Support Specialist will play a crucial role in managing and optimizing technical resources to support teaching, clinical, research, and administrative operations. This role will configure, deploy, and maintain a range of medical education technologies, providing training and documentation, and offering technical support to a diverse group of end‑users. Responsibilities include troubleshooting hardware, software, and system issues, conducting and coordinating software testing, maintaining equipment, and collaborating with internal teams and external vendors. The Technical Support Specialist will effectively diagnose and resolve technical problems and deliver end‑user training to ensure that the School of Medicine's technical infrastructure meets its dynamic needs.

The ideal candidate is a creative and adaptable person who brings expertise in experience in customizing learning experiences for Medical Education Technology, expertise in multiple operating systems. They are passionate about delivering solutions and collaborative in their contribution to a growing team and environment. Additionally, this individual will have strong customer service, organizational, and communication skills to ensure tailored support can be provided to learners, faculty, staff, and health partners.

Qualifications

Bachelor's degree in computer science, Information Technology or related discipline and four years of related experience or an equivalent combination of education, training and experience.

• Good knowledge of multiple operating systems (Windows, Mac, Linux) and web‑based applications.
• Good knowledge of the deployment of complex third‑party packages.
• Excellent understanding of Mac OS and Windows software packaging and installation.
• Excellent in troubleshooting OS/platform and application software (Word, Excel, and Outlook)
• Experience with Program and Learning Management systems based in Moodle, such as VidaNovaLE.
• Experience configuring, deploying and troubleshooting software across multiple platforms and providing end‑user support.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work‑life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Administrative & Professional Staff Association (APSA):

• An additional 7% pay in lieu of benefits & 8% vacation pay
• Employer paid extended health & dental plans
• Professional development funds (minimum contract period of 1 year)
• Hybrid‑work program for eligible positions

*Prorated for part‑time employees

Additional Information

The assignment end date is 1 year from start date.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact [e-mail].