Associate Director, Infrastructure Services

Simon Fraser University; Burnaby; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

4 weeks vacation

Hybrid-work program

Employer-paid defined benefit pension

Tuition waiver for employees

Tuition reimbursement & professional发展

Job summary

Simon Fraser University is seeking an Associate Director, Infrastructure Services to lead networks, servers and storage delivery across the University. The role guides strategy, standards, and service levels for critical infrastructure and enterprise applications.

The successful candidate will manage a Tier II team, drive security, resilience and modernization initiatives, and collaborate with stakeholders to translate business needs into practical technology solutions.

Qualifications

• Bachelor's degree and ten years of IT experience including network security services across IT domains.
• At least three years in operational project management; application management and software system development/management.
• Ability to lead teams and manage multiple priorities in a complex environment.

Responsibilities

• Lead administrative and technical services for networks, servers and storage.
• Oversee delivery of key IT services to students, faculty, staff and committees.
• Develop strategies for continuous service improvement in infrastructure delivery.

Skills

Leadership

Team management

Enterprise networks

Servers & storage

Cybersecurity

Project management

Stakeholder engagement

Communication

Education

Bachelor's degree in Business Administration or Computing Science

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Infrastructure Services is responsible for the planning, delivery, operation, and continuous improvement of the University’s core technology infrastructure supporting teaching, learning, research, and administrative services across Simon Fraser University. The department manages enterprise networks, servers, storage, and related platforms that support critical university wide applications and digital services, ensuring services remain secure, reliable, scalable, and aligned with institutional priorities. Working collaboratively with stakeholders across the University, Infrastructure Services provides technical leadership in infrastructure architecture, cybersecurity, operational resilience, and technology modernization initiatives that support SFU’s academic and administrative mission.

About the Role

The Associate Director, Infrastructure Services leads administrative and technical services for networks, servers and storage, and oversees the operationalization of the delivery of key services to meet the needs of students, faculty, staff and committees across the University. The Associate Director develops strategies and plans for continuous improvement in the delivery of services related to networks, server infrastructure and storage that all major University-wide applications rely on. The role oversees a team of Tier II technical staff, ensuring service levels are maintained, secure and up to date to meet end user requirements

The ideal candidate is a collaborative and strategic IT leader with extensive experience managing enterprise infrastructure services in a complex environment. They bring strong technical knowledge of networks, servers, storage, cybersecurity, and enterprise systems, combined with proven leadership, project management, and stakeholder engagement skills. The successful candidate is an effective communicator and relationship builder who can lead teams, manage competing priorities, and drive continuous improvement initiatives. They demonstrate sound judgment, a customer service orientation, and the ability to translate business needs into practical technology solutions that support organizational goals.

Qualifications

Bachelor's degree in Business Administration or Computing Science, post-secondary credentials in areas related to software systems and IT portfolio management, or other relevant discipline, and ten years of related IT experience including the provision of network security services in a variety of IT domains, and at least three years of experience in operational project management; application management; and software system development and management; or an equivalent combination of education and experience.

• Excellent leadership, coaching, team management, and supervisory skills.


• Strong knowledge of enterprise infrastructure services, including networks, servers, storage, and cybersecurity.


• Excellent business analysis, project management, and strategic planning skills.


• Ability to collaborate with diverse stakeholder groups and lead consensus-based decision making.


• Excellent interpersonal, communication, negotiation, and relationship management skills.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

• 4 weeks’ vacation (prorated for the first year)*


• Hybrid-work program for eligible positions


• Employer paid defined benefit pension plan


• On-campus tuition waiver for employees and their immediate family members*


• Off-campus tuition reimbursements and professional development funds*


• And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact [e-mail].