Ambassador Team Member

Simon Fraser University; Burnaby; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

3 weeks vacation

Hybrid-work program

Pension plan

On-campus tuition waiver for employees

Professional development funding

Job summary

Simon Fraser University in Burnaby is seeking an administrative professional to act as the first point of contact for the Big Data Hub. You will handle inquiries, process event bookings, and triage requests to the appropriate staff while providing clerical support and ensuring smooth service delivery.

The role requires strong communication, organizational, and customer service skills, with a focus on coordinating with various campus service providers to deliver reliable, high-quality hub

Qualifications

• High school graduation with moderate coursework in word processing, database, and spreadsheet apps; minimum 2 years experience.

Responsibilities

• Serve as the first point of contact for SFU Big Data Hub clients and respond to general inquiries and event booking requests.
• Triage service requests to appropriate staff or service group and provide clerical support (typing, filing, mail distribution).
• Verify client specifications for Hub services and follow up accordingly.
• Liaise with service providers (IT, Facilities, catering, security) to monitor and troubleshoot service delivery and meetings/events.
• Perform routine checks to ensure the Hub is ready for client occupation based on facility standards.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Customer service

Calendar apps

Education

High school diploma

Tools

Word processing software

Spreadsheet software

Database software

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Simon Fraser University leverages the power of big data so Canada can lead in a digital world. With over a decade of leadership in the big data field, SFU’s Big Data Hub engages with our partners to fill critical talent shortages, generate new knowledge and contribute to an innovative economy. We connect government, industry and the community to deliver data-driven solutions to challenging problems. As a university-wide core facility, we are empowering people to use data for impact and social good to solve global challenges and transform society.

About the Role

Acts as the first point of contact for clients of SFU's Big Data Hub and its service. Provides a high level of customer service by responding to a variety of general inquiries and event booking requests and triaging requests for service to the appropriate staff member, consultant, or service group. Provides clerical support by typing various documentation, filing, and distributing mail. Checks client specifications to ensure the accuracy of client requests pertaining to the Hub's service; follows up with clients accordingly. Liaises with various service providers (e.g. IT Services, Facilities Services, catering, security etc.) to monitor and troubleshoot all operational problems that occur during service delivery, including the successful execution of meetings and events. Perform routine checks to ensure the Hub is ready for client occupation based on facility standards.

Full Job Description

Qualifications

High school graduation and general courses or training of moderate duration (one semester or equivalent) in word processing, database, and spreadsheet applications. 2 years minimum experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Good knowledge of standard office practices, methods, and equipment.
• Good knowledge of university programs, policies, and procedures.
• Excellent interpersonal and communication (verbal and written) skills.
• Excellent organizational and customer service skills.
• Ability to use standard office, email, and electronic calendaring applications at an intermediate level.
• Ability to provide orientation to the facility and set up and demonstrate the use of office, computer, and audio-visual equipment to clients.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefitpension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

For external candidates, the starting salary is the first step of the salary range.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].