Science Stores Front Clerk

Simon Fraser University; Burnaby; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

3 weeks' vacation

Hybrid-work program

Defined benefit pension plan

On-campus tuition waiver for employees

Funding for professional development

Job summary

Simon Fraser University is seeking a highly organized Science Stores Receptionist in Burnaby to deliver exceptional customer service and manage daily reception duties. You will assist researchers, technicians and instructors by obtaining materials, maintaining stock, and entering orders into the SFU inventory system with accuracy.

The role supports the Receiver during busy periods, emphasizes attention to detail, and requires familiarity with lab supplies and safety procedures.

Qualifications

• Excellent customer service, interpersonal and communication skills.
• Knowledge of inventory control, record-keeping and SOPs.
• Ability to work independently and with internal teams and vendors.
• TDG training will be provided; familiarity with lab materials and PPE.

Responsibilities

• Provide customer service and oversee Science Stores reception operations.
• Obtain materials behind the counter and maintain shelf stock levels.
• Data entry into the SFU inventory system for ordering, receiving and billing.
• Cover Receiver duties during busy periods to ensure continuous services.

Skills

Customer service

Communication

Inventory control

Attention to detail

Team collaboration

Education

High school graduation with chemistry courses

Tools

Lab inventory software

Microsoft Office

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose - the essence of SFU is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Science Stores supports the procurement of laboratory materials, supplies, and reagents essential for research and teaching on the Burnaby Campus. It offers researchers, technicians, and instructors convenient, off the shelf access to commonly used materials, equipment reagents, solvents, personal protective equipment (PPE), and consumables.

About the Role

This position is responsible for providing customer service and overseeing the operation and control of the Science Stores reception area. They are responsible for helping to obtain materials behind the counter, maintaining shelf stock levels, data entry into the Science Stores computer system to ensure accurate recording of ordering, receiving, and billing for goods and services. The position helps to cover and provides support for the Receiver during busy periods, breaks, scheduled days off, and vacations by performing their duties to ensure continued services including ordering, shipping and receiving.

The ideal candidate is a highly organized and service-oriented professional that has familiarity with lab supplies, materials and reagents. The candidate can demonstrate good judgment, effective communication, attention to detail, along with the ability to work independently while collaborating with internal teams and vendors. Experience with inventory control, and customer service will support success in this role.

Qualifications

High school graduation and two years of post-secondary education or formal certificate/diploma program equivalent that includes courses in Chemistry. Understanding of scientific nomenclature. 1 to 2 Years of related experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Excellent customer service, interpersonal, and communication (oral and written) skills.
• Good knowledge of standard office practices, methods and equipment.
• Knowledge of inventory control, record-keeping, and standard operational procedures.
• Ability to successfully complete both the Transportation of Dangerous Goods - Surface the certification for the Transportation of Dangerous Goods - Air from Transport Canada (Training will be provided).
• Familiarity with lab materials and supplies such as chemicals, glassware, personal protective equipment and consumables.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks' vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefitpension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

For external candidates, the starting salary is the first step of the salary range.

Days/hours of work are Monday to Friday, 9:00am to 12:30pm.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].