Ambassador - Full Time - 160 Front St West

Paladin Security; Toronto; On-site; CAD 43,000 - 48,000; Full time

Benefits offered by this job

Extensive Paid Industry Training

Benefits & Other Perks

Opportunities for Growth & Advancement

Job summary

Paladin Security is seeking a full-time guest services professional in Toronto to ensure exceptional customer experiences and support mall operations. Shifts run 0700-1500 and 1100-1900 with duties across guest services, safety, and event support.

You will hold an Ontario Security License and First Aid/CPR Level C, demonstrate strong communication, and work indoors and outdoors as required. Paladin emphasizes training, benefits, and growth opportunities.

Qualifications

• Valid Security License for the province of Ontario.
• Valid First Aid & CPR Level C from a WSIB approved provider.
• Must have strong verbal and written communication skills.
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team.
• Customer-service focused.
• Responsible, punctual and excellent ability to interact with the public.
• Legally authorized to work in Canada.

Responsibilities

• Providing exceptional service to enhance the customer experience.
• Ensuring compliance with the standards, rules, and regulations at the Property.
• Be proactive in helping everyone have an outstanding customer experience at the Property.
• Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property.
• Regular keyboarding and record-keeping in written logs required.
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner.
• Line management, customer service.
• Assist with daily operations as needed/required or directed.
• Other duties as outlined by management.
• Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.
• Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.
• Dispatch Security and Maintenance personnel from portable radio system.
• Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
• Develop and cultivate relationships with the community and shopping centre retailers (property level) to be proficient in community activities and in mall fashions, mall events and programs.
• Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
• Coordinate gift card sales at Guest Services which include supervising the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.
• Maintain the Guest Services database; ensure customer information is kept current.
• Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.
• Connect with customers on a pro-active and regular basis by informing them of pertinent information to improve the positive image of the shopping centre and encourage repeat traffic.
• Assist the Marketing Department with the execution of marketing programs as required.
• Roam throughout the entire shopping centre and station at specific hotspots to assist traffic flow and direct visitors/shoppers to follow the traffic signs.

Skills

Customer service

Communication skills

Teamwork

Security license Ontario

First Aid CPR Level C

Legally able to work in Canada

Education

High School Diploma/GED

Job description

Hours: Monday to Friday (0700-1500)/(1100-1900)

Pay Rate: $21.84/hr

Overtime Method: ESA - Overtime after 44 hours

Internal Posting Date: October 1st 2026

Internal Closing Date: October 8th 2026

External Closing Date: October 09th, 2026

Duties & Responsibilities:

• Providing exceptional service to enhance the customer experience
• Ensuring compliance with the standards, rules, and regulations at the Property
• Be proactive in helping everyone have an outstanding customer experience at the Property
• Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property
• Regular keyboarding and record-keeping in written logs required
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Line management, customer service
• Assist with daily operations as needed/required or directed.
• Other duties as outlined by management
• Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.
• Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.
• Dispatch Security and Maintenance personnel from portable radio system.
• Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status.
• Develop and cultivate relationships with the community and shopping centre retailers (property level) to be proficient in community activities and in mall fashions, mall events and programs.
• Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level.
• Coordinate gift card sales at Guest Services which include supervising the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes.
• Maintain the Guest Services database; ensure customer information is kept current.
• Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns.
• Connect with customers on a pro-active and regular basis by informing them of pertinent information to improve the positive image of the shopping centre and encourage repeat traffic.
• Assist the Marketing Department with the execution of marketing programs as required.
• Roam throughout the entire shopping centre and station at specific hotspots to assist traffic flow and direct visitors/shoppers to follow the traffic signs.

Qualifications:

• Valid Security License for the province of Ontario
• Valid First Aid & CPR Level C from a WSIB approved provider
• Must have strong verbal and written communication skills
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
• Customer-service focused.
• Responsible, punctual and excellent ability to interact with the public.
• Legally authorized to work in Canada

Highlights:

• Extensive Paid Industry Training
• Benefits & Other Perks
• Opportunities for Growth & Advancement

Education Requirements (All)

High School Diploma/GED

Certification Requirements (All)

First Aid and CPR - Level C Certification
COVID Double Vaccinated
Vulnerable Sector Check
Authorized to legally work in Canada

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance

This job reports to the Client Service Manager

This is a Full-Time position1st Shift, Monday - Friday - 0700-1500/1100-1900.