Control Centre Operator - Vaughan Mills

Paladin Security; Vaughan; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Job summary

Paladin Security is seeking a Control Centre Operator for Vaughan Mills to oversee security operations in a busy retail environment. You will provide exceptional customer service while dispatching security personnel, monitoring CCTV, managing incidents, coordinating emergency response, and enforcing access control within the center.

Responsibilities include liaising with management, emergency services, and tenants; maintaining reports; and supporting daily operations.

Qualifications

• Valid Standard First Aid & CPR Level C Certification (WSIB-approved)
• Valid Class G Driver's Licence with a clean Driver's Abstract
• Minimum 1 year of security experience
• 1–2 years of dispatching experience is an asset
• Mall security or retail security experience is an asset
• Excellent verbal and written communication skills in English
• Strong customer service and interpersonal skills
• Ability to work independently and as part of a team
• Ability to remain calm and make sound decisions under pressure
• Comfortable working in a fast-paced, high-traffic environment

Responsibilities

• Dispatch security personnel as required
• Liaise with site management, emergency services, police, fire, ambulance personnel, tenants, and staff
• Monitor CCTV surveillance systems and report suspicious activity
• Maintain compliance with property rules, regulations, and operating procedures
• Respond to emergencies and critical incidents in a professional and efficient manner
• Provide First Aid, CPR, and AED assistance until medical personnel arrive
• Maintain and enforce access control procedures
• Monitor and follow emergency and standard operating procedures
• Address trespassing and unauthorized access concerns in accordance with the Trespass to Property Act
• Assist with Fire & Life Safety inspections and emergency preparedness initiatives
• Maintain accurate memo book entries and prepare detailed incident and occurrence reports
• Investigate incidents and document findings professionally
• Conduct periodic patrols of the property by foot or vehicle as required
• Support daily operational requirements as directed by site management
• De-escalate crisis situations and assist emergency responders when required
• Maintain a safe, secure, and welcoming environment for all tenants, visitors, and patrons
• Deliver exceptional customer service while maintaining a professional presence

Skills

First Aid & CPR Level C

Driver's Licence

Security experience

Dispatching experience

Mall/retail security

English communication

Customer service

Teamwork

Decision making under pressure

Observation and reporting

Job description

Control Centre Operator - Vaughan Mills(Paladin Security)

Hours: Sunday - 1000HRS- 2200HRS Monday - 1400HRS- 2200HRS Thursday - 2200HRS- 0600HRS Friday - 2200HRS- 1000HRS

Pay Rate: $20.86/Hr

Posting Date: September 29th 2026

Internal Posting Closing Date: October 5th 2026

Posting Closing Date: October 09th 2026

Job Description

In this key role, you will provide exceptional customer service while overseeing security operations within a busy retail environment. Working in the Control Centre, you will support site operations through dispatch services, CCTV monitoring, incident management, emergency response coordination, and access control functions.

Your responsibilities will include:

• Dispatch security personnel as required
• Liaise with site management, emergency services, police, fire, ambulance personnel, tenants, and staff
• Monitor CCTV surveillance systems and report suspicious activity
• Maintain compliance with property rules, regulations, and operating procedures
• Respond to emergencies and critical incidents in a professional and efficient manner
• Provide First Aid, CPR, and AED assistance until medical personnel arrive
• Maintain and enforce access control procedures
• Monitor and follow emergency and standard operating procedures
• Address trespassing and unauthorized access concerns in accordance with the Trespass to Property Act
• Assist with Fire & Life Safety inspections and emergency preparedness initiatives
• Maintain accurate memo book entries and prepare detailed incident and occurrence reports
• Investigate incidents and document findings professionally
• Conduct periodic patrols of the property by foot or vehicle as required
• Support daily operational requirements as directed by site management
• De-escalate crisis situations and assist emergency responders when required
• Maintain a safe, secure, and welcoming environment for all tenants, visitors, and patrons
• Deliver exceptional customer service while maintaining a professional presence

Qualifications

• Valid Standard First Aid & CPR Level C Certification (WSIB-approved provider)
• Valid Class G Driver's Licence with a clean Driver's Abstract
• Minimum 1 year of security experience required
• 1–2 years of dispatching experience or related experience considered an asset
• Previous mall security or retail security experience considered an asset
• Excellent verbal and written communication skills in English
• Strong customer service and interpersonal skills
• Ability to work independently and as part of a team
• Ability to remain calm and make sound decisions under pressure
• Comfortable working in a fast-paced, high‑traffic environment
• High level of professionalism and attention to detail
• Strong observational and report‑writing skills
• Ability to stand, walk, and patrol for extended periods (8–12 hours)
• Ability to work both indoors and outdoors as required
• Legally authorized to work in Canada

Why Choose Paladin?

• Extensive training program including 4 days of classroom training
• Competitive wages
• Career growth and advancement opportunities
• Supportive leadership team and operational support
• Clear communication and scheduling processes

Certification Requirements (All)

Valid G Licence
First Aid and CPR - Level C Certification
Valid Security License
Minimum of 1 year security experience

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position1st Shift, 2nd Shift, Weekends.