Airline Customer Service Pro — Part-Time with Travel Perks

Pal Airlines; Wabush; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Work-life balance

Travel privileges

Health benefits

Pension plan

Stock purchase plan

Tuition assistance

Employee assistance program

Growth opportunities

Job summary

PAL Airlines in Wabush, NL is recruiting a part-time permanent Customer Service Representative to join our team. You will assist customers through booking, check-in, boarding, and other service tasks, delivering friendly, efficient support in a fast-paced environment.

We value teamwork, flexible shifts, and bilingual English/French as an asset. Join PAL to enjoy travel privileges, benefits, and opportunities for growth while helping customers have a smooth travel experience.

Qualifications

• Minimum of 1 year experience in providing customer service in a fast-paced environment.
• Ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Excellent written and oral communication and problem-solving skills.
• Ability to work independently and in a team environment.
• Flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances.

Responsibilities

• Assist customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures, and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Work with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Skills

Customer service

Bilingual English/French

Communication skills

Problem-solving

Teamwork

Adaptability

Job description

PAL Airlines in Wabush, NL is recruiting a part-time permanent Customer Service Representative to join our team. You will assist customers through booking, check-in, boarding, and other service tasks, delivering friendly, efficient support in a fast-paced environment.

We value teamwork, flexible shifts, and bilingual English/French as an asset. Join PAL to enjoy travel privileges, benefits, and opportunities for growth while helping customers have a smooth travel experience.