Customer Service Representative

PAL Airlines; San Juan de Terranova; On-site; CAD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Travel privileges

Health benefits

Pension plan

Tuition assistance

Employee assistance program

Growth opportunities

Job summary

PAL Airlines is seeking a part-time Customer Service Representative for their team in St. John's, NL. The role focuses on assisting customers through bookings, check-in, and boarding with a commitment to friendly, efficient service.

The incumbent will support operations, collaborate across departments, and contribute to a positive passenger experience. A minimum of 1 year in customer service is required; English is essential, French is an asset. Light lifting up to 50 lbs may be required.

Qualifications

• Minimum 1 year of customer service in a fast-paced environment.
• Ability to fluently speak English; French is a plus.
• Excellent written and oral communication skills.
• Ability to lift up to 50 lbs.
• Independent and team-oriented work style.

Responsibilities

• Assist customers through booking, check-in, boarding, and deplaning per policies.
• Ensure safe movement of passengers and provide extra assistance when needed.
• Provide outstanding customer service to PAL Airlines customers.
• Collaborate with PAL Airlines team on new customer service initiatives.
• Admin duties and reporting related to operations of PAL Airlines flights.
• Work with all departments to ensure a positive customer experience from origin to destination.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Bilingual English/French (asset)

Job description

Job Posting Title Customer Service Representative

Job Description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a part-time Customer Service Representatives to join our growing team of committed professionals in St. John's, NL.

Duties and Responsibilities

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Ability to lift weight handling up to 50 lbs.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances.

What We Offer

• Great work/life balance.
• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Defined Contribution Pension Plan.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

#PALAirlines