Customer Care and Reservations Specialist

Pal Airlines; San Juan de Terranova; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Travel privileges with PAL and its net

Comprehensive health benefits

Defined Contribution Pension Plan

Employee Stock Purchase Plan

Employee Tuition Assistance Program

Employee and Family Assistance Program

Job summary

PAL Airlines is seeking a Full-Time Permanent Customer Care & Reservations Specialist to join our team in St. John's, NL. You will handle travel agency reservations, ticketing support, and provide accurate flight information.

The role emphasizes excellent communication, sales skills, and the ability to process etickets, handle GDS and interline bookings, and assist with cargo inquiries. Applicants should have 1+ years in customer service; secondary schooling; travel and tourism experience

Qualifications

• Completion of secondary schooling in a related field is required.
• 1+ years of customer service experience is required.
• 1+ years of technical support experience is preferred.
• Experience in Travel and Tourism is preferred.

Responsibilities

• Travel Agency Support. Assisting travel agencies with reservation and ticketing support
• Eticket Database Maintenance: Daily maintenance of our eticket database, processing open coupons, processing exception etickets
• Daily processing of the eticket ETL error queue
• GDS reject Queue Maintenance
• Daily on-time processing of the GDS reject queue
• Tier 2 Ticketing Support
• Assisting PAL Airline station CSR’s with reservation and ticketing support of GDS, Interline and Codeshare bookings
• Assisting Other Airline Partner helpdesks with reservation and ticketing support of FIM/Interline/Codeshare bookings
• Reservations Agent duties as required
• Quote fares and book flights for customers;
• Provide customers with necessary information connected with flights;
• Communicate with customers to determine individual needs;
• Must make use of excellent communication and sales skills;
• Respond to cargo inquiries providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting, and answering phones;
• When necessary, identify and implement solutions to meet evolving industry and customer needs;
• Other duties as assigned.

Skills

Customer service

Ticketing

Reservations

Sales

GDS

Education

Secondary schooling

Tools

GDS

Job description

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast-paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!

We are currently seeking a Full-Time Permanent Customer Care & Reservations Specialist to join our team in St. John's, NL.

Job Duties

• Travel Agency Support. Assisting travel agencies with reservation and ticketing support
• Eticket Database Maintenance
  • Daily maintenance of our eticket database
  • Processing open coupons
  • Processing exception etickets
• Daily processing of the eticket ETL error queue

• GDS reject Queue Maintenance
• Daily on-time processing of the GDS reject queue
• Tier 2 Ticketing Support
• Assisting PAL Airline station CSR’s with reservation and ticketing support of GDS, Interline and Codeshare bookings
• Assisting Other Airline Partner helpdesks with reservation and ticketing support of FIM/Interline/Codeshare Bookings
• Reservations Agent duties as required
• Quote fares and book flights for customers;
• Provide customers with necessary information connected with flights;
• Communicate with customers to determine individual needs;
• Must make use of excellent communication and sales skills;
• Respond to cargo inquires providing freight quotes, fares, reservations, revenue reporting, sales reporting, lost and damage bag reporting, and answering phones;
• When necessary, identify and implement solutions to meet evolving industry and customer needs;
• Other duties as assigned.

Qualifications

• Completion of secondary schooling in a related field is required
• 1+ years of customer service experience is required
• 1+ years of technical support experience is preferred
• Experience in Travel and Tourism is preferred

What we offer

• Travel privileges with PAL and its network
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected.

Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines