Customer Service Representative

Pal Airlines; Wabush; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Work-life balance

Travel privileges

Health benefits

Pension plan

Stock purchase plan

Tuition assistance

Employee assistance program

Growth opportunities

Job summary

PAL Airlines in Wabush, NL is recruiting a part-time permanent Customer Service Representative to join our team. You will assist customers through booking, check-in, boarding, and other service tasks, delivering friendly, efficient support in a fast-paced environment.

We value teamwork, flexible shifts, and bilingual English/French as an asset. Join PAL to enjoy travel privileges, benefits, and opportunities for growth while helping customers have a smooth travel experience.

Qualifications

• Minimum of 1 year experience in providing customer service in a fast-paced environment.
• Ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Excellent written and oral communication and problem-solving skills.
• Ability to work independently and in a team environment.
• Flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances.

Responsibilities

• Assist customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures, and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Work with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Skills

Customer service

Bilingual English/French

Communication skills

Problem-solving

Teamwork

Adaptability

Job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team.

If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people, and take pride and ownership in what you do, then you're the person we are looking for!

About PAL Airlines / Role

PAL Airlines is currently seeking part-time permanent Customer Service Representatives to join our growing team of committed professionals in Wabush, NL.

Duties and Responsibilities

• Assist customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures, and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills, as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances.

What We Offer

• Great work/life balance.
• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Pension Plan with Employer Matching.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines