Customer Service Representative

PAL; San Juan de Terranova, Quebec; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Health benefits

Pension plan

Stock Purchase Plan

Tuition Assistance Program

Employee Assistance Programs

Travel privileges

Job summary

PAL Airlines in St. John's, NL, is seeking a part-time Customer Service Representative to support customers with bookings, check-in and boarding, while maintaining service standards.

The role requires at least 1 year of customer service experience; English and French would be an asset. You will work with a team to develop new service ideas and provide exceptional support to travelers.

Qualifications

• Minimum 1 year experience in customer service in a fast-paced environment.
• Ability to work independently and in a team.
• Excellent written and oral communication and problem-solving skills.

Responsibilities

• Assist customers with booking, check-in and boarding per policies.
• Ensure safe movement of passengers and provide extra assistance when needed.
• Deliver outstanding customer service and collaborate on initiatives.
• Handle administration and reporting related to flights.
• Coordinate with departments to ensure a smooth travel experience from origin to destination.
• Perform other duties as assigned.

Skills

Customer service

Written communication

Oral communication

Problem solving

Team work

Adaptability

Job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a part-time Customer Service Representatives to join our growing team of committed professionals in St. John's, NL.

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications:

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Ability to lift weight handling up to 50 lbs.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer:

• Great work/life balance.
• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Defined Contribution Pension Plan.
• Employee Stock Purchase Plan.Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

#PALAirlines