Customer Service Representative

PAL Group of Companies; Wabush; Presencial; CAD 21.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Personal travel privileges

Interline airline benefits

Health benefits

Pension plan

Employee stock purchase plan

Tuition assistance

Descripción de la vacante

PAL Airlines is seeking part-time permanent Customer Service Representatives in Wabush, NL. You will assist customers with booking, check-in, and boarding, ensuring a safe and smooth travel experience from origin to destination.

The role requires at least 1 year of customer service experience in a fast-paced environment, with English fluency required and French considered an asset. Benefits include travel privileges, health coverage, and growth opportunities within PAL.

Formación

• Minimum 1 year experience delivering customer service in a fast-paced environment.
• Fluency in English is required; French is an asset.
• Strong written and oral communication skills.
• Able to work both independently and in a team.

Responsabilidades

• Assist customers through booking, check-in, and boarding processes.
• Ensure safe movement of passengers and provide extra assistance when needed.
• Provide outstanding customer service to customers.
• Collaborate with PAL Airlines team on new customer service initiatives.
• Perform administration and reporting related to operations of PAL Airlines flights.
• Coordinate with other departments to ensure a positive customer experience end-to-end.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Independent work

Descripción del empleo

At PAL Airlineswe are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people, and take pride and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking part-time permanent Customer Service Representativesto join our growing team of committed professionals in Wabush, NL.

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures, and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications:

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills, as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances.

What We Offer:

• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Pension Plan with Employer Matching.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.