Customer Service Representative

Hospitality NL; Goose Bay; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Health benefits

Pension plan

Stock purchase plan

Tuition assistance

Employee Assistance Programs

Growth opportunities

Job summary

PAL Airlines in Goose Bay, NL is seeking Part-Time Customer Service Representatives to join our team. You will assist customers with bookings, check-in, and boarding, delivering friendly service and supporting operations from origin to destination.

The ideal candidate has at least 1 year in fast-paced customer service, strong English (French a plus), excellent communication, and the ability to work independently or in a team. Flexible shifts are required.

Qualifications

• 1 year of customer service experience in a fast-paced environment.
• Bilingual English and French is an asset.
• Exceptional customer service skills.
• Excellent written and oral communication and problem-solving abilities.
• Able to work independently and in a team.
• Willingness to work variable shifts.

Responsibilities

• Assist customers through booking, check-in and boarding processes in line with policies and procedures.
• Ensure safe movement of passengers and provide extra assistance when needed.
• Deliver outstanding customer service to passengers.
• Collaborate with PAL Airlines team on new customer service initiatives.
• Perform administrative duties and reporting related to flight operations.
• Coordinate with other departments to ensure a positive customer experience.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

Job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take price and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking Part-Time Customer Service Representatives to join our growing team of committed professionals in Goose Bay, NL.

Duties and Responsibilities:

• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
• Provide outstanding customer service to our customers.
• Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
• Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
• Work closely with all departments of PAL Airlines to ensure our customers' experience is an enjoyable one from origin to destination.
• Other duties as assigned.

Qualifications:

• The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
• The ability to fluently speak both English and French would be considered an asset.
• Must possess exceptional customer service skills.
• Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
• Must be able to work independently and in a team environment.
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer:

• Personal travel privileges with PAL and interline agreements with multiple airlines.
• Comprehensive health benefits including medical, dental, vision, and life insurance.
• Pension Plan with Employer Matching.
• Employee Stock Purchase Plan.
• Employee Tuition Assistance Program.
• Employee and Family Assistance Programs.
• Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You

When it comes to Charting Your Course, nobody does it better than PAL Airlines . We're not just talking about route maps - we're talking about career opportunities. Looking to move to a new province? We have operations across Atlantic Canada and Quebec. Looking to work for an employer who has a strong commitment to community? We work with organizations and initiatives across Eastern Canada, including our own PAL Kite Festival. However you want to chart your course in your professional career, it's likely that PAL Airlines has opporutnity for you.

PAL Airlines is proud to be the largest commercial airline operator east of Montreal. With extensive route networks across four provinces, we hire a diverse group of PALs to join our team in operations, cargo, charters and more.

Our PAL organization, is home to the PAL Airlines business unit, as well as PAL Aerospace, Air Borealis, PAL Aviation Services, PAL LLC, CarteNav Solutions, Atlantic Avionics and Moncton Flight College. Employing nearly 1,400 PALs worldwide, the success of our organization is a direct result of our team's drive, commitment and passion.

PAL Airlines is proud to be recognized as an 2020 Atlantic Canada Top Employer, for the second consecutive year. Interested in learning how you can become our newest PAL? Check out the opportunities below, or visit our recruitment portal at any time, Careers at PAL #LI-DNI