Air Import Logistics Specialist

FedEx Express México; Toronto; On-site; CAD 43,000 - 68,000; Full time

Job summary

FedEx Trade Networks in Toronto, ON is seeking a Freight Forwarding Coordinator to provide exceptional customer service and manage documentation for transportation across divisions.

You will develop rates, prepare import/export documentation, track shipments, and coordinate carriers while resolving issues to meet service commitments. A minimum of one year in freight forwarding or logistics, strong communication skills, and proficient computer skills are required; OT may be involved.

Qualifications

• Minimum of one year of experience in freight forwarding or logistics.
• Knowledge of freight forwarding or logistic required.
• Proficient computer skills.
• Strong customer service, organizational, and communication skills.
• Working knowledge of air export regulations, if applicable, related to export and Schedule B tariff classification.
• Banking requirements for international trade.
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials.
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front-line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at company locations and customer related distribution centers.
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Coordinate oversized and out of gauge shipments.
• Handle Hazmat shipment.
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

Skills

Freight forwarding

Logistics coordination

Customer service

Communication

Computer skills

Regulatory knowledge

Problem solving

Attention to detail

Education

High school diploma

Job description

FedEx Trade Networks in Toronto, ON is seeking a Freight Forwarding Coordinator to provide exceptional customer service and manage documentation for transportation across divisions.

You will develop rates, prepare import/export documentation, track shipments, and coordinate carriers while resolving issues to meet service commitments. A minimum of one year in freight forwarding or logistics, strong communication skills, and proficient computer skills are required; OT may be involved.