CAC113: Air Import Forwarding Agent

FedEx Express México; Toronto; On-site; CAD 43,000 - 68,000; Full time

Job summary

FedEx Trade Networks in Toronto, ON is seeking a Freight Forwarding Coordinator to provide exceptional customer service and manage documentation for transportation across divisions.

You will develop rates, prepare import/export documentation, track shipments, and coordinate carriers while resolving issues to meet service commitments. A minimum of one year in freight forwarding or logistics, strong communication skills, and proficient computer skills are required; OT may be involved.

Qualifications

• Minimum of one year of experience in freight forwarding or logistics.
• Knowledge of freight forwarding or logistic required.
• Proficient computer skills.
• Strong customer service, organizational, and communication skills.
• Working knowledge of air export regulations, if applicable, related to export and Schedule B tariff classification.
• Banking requirements for international trade.
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials.
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front-line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at company locations and customer related distribution centers.
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Coordinate oversized and out of gauge shipments.
• Handle Hazmat shipment.
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

Skills

Freight forwarding

Logistics coordination

Customer service

Communication

Computer skills

Regulatory knowledge

Problem solving

Attention to detail

Education

High school diploma

Job description

Position Summary

Total Base Pay Range - $43,338.00 - $67,715.00 CAD

Annual Shift Timings – 8.30AM – 5:00PM EST – Weekend coverage may be required on a rotational basis. Overtime (OT) may be required based on operational needs. Incumbent will be compensated in accordance with applicable provincial employment standards.

Job Description

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front-line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at company locations and customer related distribution centers.
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Coordinate oversized and out of gauge shipments.
• Handle Hazmat shipment.
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

Knowledge, Skills and Abilities Required

• High school diploma.
• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.
• Knowledge of freight forwarding or logistic required.
• Proficient computer skills.
• Strong customer service, organizational, and communication (written/oral) skills.
• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for international trade.
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials.
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.

Our Core Values

• To act with honesty and integrity.
• To treat everyone we encounter with dignity and respect.
• To do “Absolutely, Positively Whatever It Takes” to satisfy customers.
• To create a workplace that stimulates creativity and innovation.
• To strive for the highest levels of efficiency in all that we do.

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living.

At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

FedEx Trade Networks, and its predecessor companies, have more than 100 years of experience in international trade. The company’s advanced technology and network of worldwide locations and alliances enables it to provide comprehensive, ocean and air international freight forwarding, customs brokerage, global order logistics, distribution and surface transportation, trade advisory services, and advanced e-commerce and trade facilitation solutions.

FedEx Trade Networks has the resources and support to help customers of all sizes navigate the intricacies of shipping goods globally. We are the high-tech solution for international shipping and customs brokerage. Our global teams, firmly in place, assist customers of all sizes to solve the intricacies of shipping goods globally. Within FedEx Trade Networks is Transport & Brokerage that provides full-service customs brokerage, global ocean and air cargo distribution, North American Transportation and Distribution and other value-added services involved in shipping goods.

This is an exceptional chance for you to build your career with the industry leader in comprehensive global cargo distribution, customs brokerage services and e-commerce solutions. We are growing our global network and our expansion has given rise to the need for experienced and qualified professionals.

We offer an excellent salary with a comprehensive package of benefits.