CAC113: Air Import Forwarding Agent

FedEx Trade Networks Transport and Brokerage; Toronto; On-site; CAD 43,000 - 68,000; Full time

Job summary

FedEx Trade Networks Canada is seeking an Import Support professional to maintain high levels of customer service and relationships with customers’ frontline personnel across divisions. You will prepare documentation to ensure compliance with transportation laws and engage with agents and clients to resolve issues.

The role requires strong data entry, problem solving, and knowledge of freight forwarding practices.

Qualifications

• High school diploma is required.
• 1+ year of freight forwarding/logistics experience preferred.
• Proficient with computers and data entry.
• Strong customer service, organizational, and communication skills.
• Knowledge of air export regulations and international trade concepts.

Responsibilities

• Provide high level of customer service and maintain relationships with customers’ personnel.
• Prepare and submit documentation to agents and clients for regulatory compliance.
• Resolve billing issues and ensure accurate invoicing and payments.
• Input data accurately into computer systems and update records.

Skills

Customer service

Communication

Attention to detail

Data entry

Microsoft Office

Education

High school diploma

Job description

Company:

FedEx Trade Networks Canada

Address:

5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada

Scheduled Weekly Hours:

37.5

Worker Type:

Employee

Posting Start Date:

09-2-26

Posting Close Date:

10-01-2026

Job Family:

FTN: Import Support

Position Summary:

Total Base Pay Range - $43,338.00 - $67,715.00 CAD Annual

Shift Timings - 8.30AM - 5:00PM EST - Weekend coverage may be required on a rotational basis. Overtime (OT) may be required based on operational needs. Incumbent will be compensated in accordance with applicable provincial employment standards.

Job Description

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers’ front-line personnel in the various operating divisions and subsidiaries.

• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.

• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.

• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers’ service requirements.

• Resolve banking and letter of credit problems.

• Advise customers on payment terms.

• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.

• Complete accurate data input or corrections into computer files.

• Develop rates and/or provide quotes for the movement of freight.

• Complete import/export documentation in accordance with international trade regulations.

• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.

• Dispatch carriers to pick up at company locations and customer related distribution centers.

• Track and trace functions, including entry of all milestones and exceptions.

• Work all iServe cases.

• Coordinate oversized and out of gauge shipments.

• Handle Hazmat shipment.

• The incumbent(s) of this position is expected to perform all other related duties as assigned.

Knowledge, Skills and Abilities Required:

• High school diploma.

• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

• Knowledge of freight forwarding or logistic required.

• Proficient computer skills.

• Strong customer service, organizational, and communication (written/oral) skills.

• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.

• Banking requirements for international trade.

• Regulations regarding dangerous goods shipping & foreign regulations.

• Familiarity with handling hazardous materials.

• Knowledge of regulations for import/export related to DOT.

• Basic math skills for conversions to metric and currency evaluations.

Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.