Remote Enterprise CSM: Growth, Adoption & Retention

SOCi; Vancouver; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Health insurance plans

401(k) plan with employer match

Flexible Work Environment

Quarterly wellness days

Job summary

A leading AI marketing solutions provider is seeking a Customer Success Manager in Vancouver to enhance long-term customer relationships and drive product adoption. This role involves managing customer portfolios, mitigating churn risks, and collaborating across departments to ensure customer satisfaction. The expected salary ranges from $70,000 to $100,000 CAD plus bonuses, reflecting skills and experience. Join a dynamic team committed to excellence in AI marketing solutions.

Qualifications

• Proven track record of success in customer success roles.
• Highly organized with the ability to manage multiple tasks.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Serve as account owner and lead for customer success initiatives.
• Identify and mitigate churn risks across the customer portfolio.
• Develop strong customer relationships and serve as a trusted advisor.

Skills

Sales skills

Customer relationship management

Analytical skills

Communication skills

Problem-solving skills

Education

Experience in SaaS or Enterprise Software

Job description

A leading AI marketing solutions provider is seeking a Customer Success Manager in Vancouver to enhance long-term customer relationships and drive product adoption. This role involves managing customer portfolios, mitigating churn risks, and collaborating across departments to ensure customer satisfaction. The expected salary ranges from $70,000 to $100,000 CAD plus bonuses, reflecting skills and experience. Join a dynamic team committed to excellence in AI marketing solutions.