Extreme Weather Shuttle Support Worker (Casual)

Bissell Centre's Thrift Shop; Edmonton; On-site; CAD 25,000 - 30,000; Part time

Benefits offered by this job

Paid Vacation

Health Coverage

Life Insurance

Employee Assistance Program

Discounts

Job summary

Bissell Centre is seeking an Extreme Weather Shuttle Support Worker (Casual) to join the Extreme Weather Response team in Edmonton. You will provide frontline support on nightly shuttle buses, helping vulnerable community members access safe overnight shelters during extreme cold weather events.

This seasonal role requires night shifts, 2–3 years of experience in Human Services, and ability to work in a fast-paced environment within a compassionate team.

Qualifications

• Degree or diploma in a Human Services field with 2–3 years of direct experience with vulnerable populations.
• Valid Standard First Aid and CPR.
• Experience supporting individuals facing homelessness, poverty, or other social barriers.
• Knowledge of Edmonton’s available social, health, and housing services.
• Strong conflict de-escalation and communication skills, trauma-informed practice.

Responsibilities

• Provide on-board support to vulnerable passengers, including de-escalation of conflict and safety concerns.
• Use Starting Point and ORBIT to assess needs, capture information, and document outcomes.
• Encourage riders to connect with the Service Hub for follow-up supports.
• Assist passengers in identifying and accessing shelter spaces or emergency services.
• Distribute essential supplies (snacks, water, warm clothing, etc.).

Skills

De-escalation

Crisis intervention

Communication

Culturally safe practice

Trauma-informed approach

Education

Human Services degree or diploma

Tools

MS Teams

GChat

Job description

Extreme Weather Shuttle Support Worker (Casual)

Who We Are?

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an Extreme Weather Shuttle Support Worker (Casual) to join our dedicated Extreme Weather Response team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

As part of the City of Edmonton’s Extreme Weather Response, the Support Worker will provide frontline support on nightly shuttle buses transporting vulnerable community members to safe overnight shelters during extreme cold weather events. This position plays a vital role in maintaining a safe, calm, and supportive environment on board, assisting passengers in connecting to shelter spaces, basic needs supplies, and broader social supports.

This is a seasonal position with the potential to return annually for up to four consecutive winter seasons.

• Provide on-board support to vulnerable passengers, including de-escalation of conflict and responding to safety concerns.
• Use Starting Point and ORBIT to assess each rider’s needs, capture demographic and service information, and document outcomes.
• Encourage riders to connect with the Service Hub for appropriate follow-up supports (housing, income, health, cultural, or other services).
• Assist passengers in identifying and accessing appropriate shelter spaces or emergency services.
• Distribute essential supplies (snacks, water, warm clothing, hand warmers, etc.) to riders.

What You’ll Bring?

• The successful candidate will have a minimum of a degree or diploma in a Human Services field with 2-3 years of direct experience working with vulnerable populations.
• Valid Standard First Aid and CPR.
• Experience supporting individuals facing homelessness, poverty, or other complex social barriers.
• Knowledge of available social, health, and housing services in Edmonton.
• Strong conflict de-escalation, crisis intervention, and communication skills.
• Culturally safe and trauma-informed practice, including understanding of Indigenous historical and intergenerational trauma.
• Ability to work effectively in confined spaces and in a fast-paced, high-stress team environment.
• Able to perform night shift work.
• Comfortable using technology (MS Teams, GChat, etc.) for communications, scheduling and data management.

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

What You’ll Need Before Starting?

• Child Intervention Record Check

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 15th, 2026