Team Lead, Family Services

Bissell Centre's Thrift Shop; Edmonton; On-site; CAD 65,000 - 78,000; Full time

Benefits offered by this job

Paid Vacation

Health Maintenance Days

Extended health, dental, and vision

Health Spending Account

Life insurance and ADD

Maternity/Parental leave benefits

Employee and Family Assistance Program

Staff events and discounts

Exclusive employee discounts

Paid time off for holidays

Job summary

Bissell Centre in Edmonton is seeking a Team Lead for Family Intervention to support the manager in implementing and evaluating the Family Intervention program. You will supervise a team of support staff and ensure timely, client-centered services.

You will mentor Family and Youth Support Workers, navigate care plans, and collaborate with the clinical social worker and other providers. Strong registration with ACSW and 3+ years of relevant experience are required.

Qualifications

• Degree or Diploma in social work, human services, or related discipline.
• Employees with Social Work Diploma/Degree are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professionals Act
• Minimum of 3 years relevant employment experience (e.g., high-risk populations, case management, mental health, and addictions).
• Minimum 2 years Supervisory experience

Responsibilities

• Provide direct supervision to program staff, fostering a supportive environment while ensuring performance standards and organizational goals are met.
• Monitor and enforce strict adherence to intake timelines and service standards to ensure timely support for participants.
• Manage the strategic assignment of caseloads, balancing team capacity with participant needs to ensure equitable and effective service delivery.
• Identify opportunities to assess and enhance participants’ readiness to make positive changes and increase self-reliance.
• Coordinate case management meetings with the Clinical Social worker, direct support staff and other service providers as needed

Skills

Team supervision

Case management

Education

Social Work Diploma/Degree

Job description

Who We Are?

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for a Team Lead, Family Intervention Program to join our dedicated Family Intervention Services team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

How You’ll Make an Impact?

The Team Lead, Family Intervention Program is responsible for assisting the manager in the implementation, administration, and evaluation of the Family Intervention program. The Team Lead directly supervises a team of support staff to build performance and development.

The Team Lead supports Family and Youth Support Workers to build and navigate client-directed care plans for participants. This position will influence and celebrate positive outcomes with participants and will work with the front-line support workers and care team to mitigate problems and obstacles that threaten to undermine participant’s wellbeing. Keeping clear and accurate files and records is essential.

• Provide direct supervision to program staff, fostering a supportive environment while ensuring performance standards and organizational goals are met.
• Monitor and enforce strict adherence to intake timelines and service standards to ensure timely support for participants.
• Manage the strategic assignment of caseloads, balancing team capacity with participant needs to ensure equitable and effective service delivery.
• Identify opportunities to assess and enhance participants’ readiness to make positive changes and increase self-reliance.
• Coordinate case management meetings with the Clinical Social worker, direct support staff and other service providers as needed.

What You’ll Bring?

• Degree or Diploma in social work, human services, or related discipline
• Employees with Social Work Diploma/Degree are required to provide and maintain ongoing registration, in good standing, with Alberta College of Social Workers (ACSW) as per Alberta Health Professionals Act
• Minimum of 3 years relevant employment experience (e.g., high-risk populations, case management, mental health, and addictions).
• Minimum 2 years Supervisory experience

Why Choose Bissell Centre?

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more
• Paid time off for optional general holidays

We thank all applicants for their interest. However, only candidates selected for interviews will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

Application Deadline: September 30th, 2026