Administrative Support IV - Scheduler

Alberta Health Services; St. Albert; On-site; CAD 3,925,000 - 4,769,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support IV - Scheduler to provide essential scheduling support across North Zone programs. The role focuses on filling shifts, capturing employee pay data, and maintaining accurate records in accordance with AHS policies.

You will use a Scheduling System Application, work within established processes, and support training for new staff while building strong relationships with managers and clients.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of scheduling experience.
• Ability to complete a 6-week training course.
• Experience with Scheduling System Application preferred.

Responsibilities

• Fill pre-booked and immediate shifts due to staff absences.
• Enter payroll data and generate scheduling reports.
• Develop trusted relationships with clients and communicate with managers.
• Assist in training and orientation of new staff.

Skills

Customer service

Scheduling

Data entry

Payroll

Education

Some post-secondary education

Tools

Scheduling System Application

Kronos

ESP

WFM

ASC

Job description

You’re flexible, detail-oriented, tech-savvy, and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the North Zone.The Scheduler will use a Scheduling System Application and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines.Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset.Schedulers will be assigned to support North Zone.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial Scheduling Shared Services
• Primary Location: Sturgeon Community Hospital
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 01-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 11-OCT-2026
• Temporary End Date: 30-SEP-2027
• Length of Shift in weeks: 10
• Shifts per cycle: 50
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial Scheduling Shared Services
• Primary Location: Sturgeon Community Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 01-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 11-OCT-2026
• Temporary End Date: 30-SEP-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 10
• Shifts per cycle: 50
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Minimum 1 year customer service experience.Minimum 1 year scheduling experience.Ability to participate and complete the 6-week training course.

Preferred Qualifications:

Current experience working in an AHS centralized Staffing Service Center and with a Scheduling System Application.Timekeeping/payroll experience.Call Center experience.Experience working in a unionized, health care and/or 24/7 environment.Experience with scheduling software (Kronos, ESP, WFM, ASC).

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Edmonton Zone, St. Albert, Sturgeon Community Hospital

Edmonton Zone, St. Albert, Sturgeon Community Hospital

Edmonton Zone, St. Albert, Sturgeon Community Hospital