Administrative Support V - Staffing Liaison

Alberta Health Services; Edmonton; On-site; CAD 43,000 - 52,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support V to coordinate staffing and scheduling for the Inpatient Surgery Admin unit at Royal Alexandra Hospital in Edmonton. The role requires extensive knowledge of collective agreements and scheduling processes, with a focus on data entry for payroll, reporting, and high-quality customer service.

The candidate will work in a fast-paced environment, handling shifting priorities, and will support unit management through a range of

Qualifications

• Post-secondary education in office or business administration.
• Knowledge of MS 365 including Teams, Outlook, Word and Excel.
• Experience with timekeeping/payroll processes.
• Knowledge of applicable collective agreements and pay codes.
• Experience in a unionized health care and/or 24/7 environment.
• Experience with AHS scheduling software (WFM).

Responsibilities

• Fill pre-booked and immediate shifts due to staff vacation, LOA, illness, or education leave.
• Anticipate staffing needs and inform managers of shifts needing attention.
• Enter data for payroll and provide scheduling reports and statistical information.
• Maintain detailed records and provide administrative support across unit management.
• Provide exceptional customer service and build strong working relationships within the program.

Skills

MS 365

Timekeeping/payroll

Collective agreements/pay codes

Unionized health care environment

Scheduling software (WFM)

Education

Post-secondary education certificate in office/business administration

Tools

WFM scheduling software

MS 365 (Teams, Outlook, Word, Excel)

Job description

Your Opportunity:

Reporting to the Patient Care Manager of Surgery Program and working with minimal guidance and direction, the Scheduling Liaison utilizes substantial skills to coordinate the staffing and scheduling needs of the clinical area. This work requires extensive knowledge of collective agreements, scheduling and staffing processes, and unit specific needs. The role is responsible for carrying out duties efficiently and effectively and assist with improving practices to enhance service. The scheduling liaison problem solves issues and uses discretion to escape to management as required. The scheduling liaison also provides administrative support to unit management across a range of duties. The successful candidate will rely heavily on their interpersonal communication skills and will enjoy providing outstanding customer service and developing strong relationships throughout the program. As the successful Scheduler your key responsibilities will include; filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailed records and compiling/providing statistical information. These duties will be completed in a fast-paced environment while adapting to frequent interruptions and shifting priorities.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support V Union: AUPE GSS Unit and Program: Inpatient Surgery Admin Primary Location: Royal Alexandra Hospital Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 24-SEP-2026 Temporary Employee Class: Temp F/T Benefits Date Available: 05-OCT-2026 Temporary End Date: 09-OCT-2027 Hours per Shift: 7.75 Length of Shift in weeks: 12 Shifts per cycle: 60 Shift Pattern: Days, Weekends Days Off: As Per Rotation Minimum Salary: $31.09 Maximum Salary: $37.81 Vehicle Requirement: Not Applicable

Required Qualifications:

• Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

• Knowledge and operation of MS 365 including Teams, Outlook, Word and especially Excel.
• Timekeeping/payroll experience.
• Knowledge of the applicable collective agreements and pay codes.
• Experience working in a unionized, health care and/or 24/7 environment.
• Experience with AHS scheduling software (WFM).

Preferred Qualifications:

• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.