Administrative Support III

Alberta Health Services; Canmore; On-site; CAD 35,000 - 43,000; Full time

Job summary

Alberta Health Services in Canmore General Hospital seeks an Administrative Support III to ensure rapid access to patient information for treatment decisions. You will interview patients or families, identify them, and collect demographic and financial data in person or by phone.

Responsibilities include entering data into Connect Care, POS cash handling, switchboard duties, and assisting with records management while mentoring new clerks. A reliable, patient-centered communicator is essential.

Qualifications

• Completion of Grade 12 or equivalent.
• Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position.
• Computer experience including Connect Care, Quanum, Netcare, Person Directory, Client Registry, MS Office suite.

Responsibilities

• Identify patients and verify demographics and financial information in person or by telephone.
• Enter and validate patient data into Connect Care with high accuracy to support patient care decisions.
• Collect hospital fees for uninsured, out-of-country services and perform POS cash handling.
• Answer switchboard, assist with wayfinding, and provide exceptional patient service.
• Maintain and secure patient records and support Records Management activities.

Skills

Customer service

English communication

Work under minimal supervision

Medical terminology

Typing 40 wpm

Education

Grade 12 or equivalent

Post-secondary education applicable to the position

Medical Office Assistant / Unit Clerk training

Tools

Connect Care

Quanum

Netcare

Person Directory

Client Registry

MS Office (Windows, Word, Excel, Outlook, MS Teams)

Job description

Reporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) at the Canmore General Hospital, this Administrative Support III temporary full-time position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone, to positively identify patients and obtain their demographic and financial information.In accordance with the Provincial Registration Standards and Practices (PRSP), this front facing position is critical in verifying, validating, and entering patient information into Connect Care accurately. This position consistently applies Positive Patient Identification during the registration process to ensure accurate record linkage, support safe delivery of patient care, and reduce identify theft. This position is expected to communicate effectively to provide exceptional customer service to the patients, staff, and the general public.Other responsibilities include but are not limited to:Interacts with all internal and external stakeholders.Collects hospital fees for uninsured, out-of-country services, LTC accommodation fee’s/ Trust Accounts and patient chargeables.Point of Sale (POS) collection and cash handing.Answer telephones/switchboard, and assists with wayfinding.Train and mentor new clerks and students as required.Ability to manage multiple tasks with frequent interruptions in a fast paced/high stress environment.Maintain the integrity of patient records (prep, scan, verify & validate & auditing & remediation in Health Records.Other duties as assigned in Records Management and Registration Departments.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Canmore General Hospital
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 29-SEP-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 19-OCT-2026
• Temporary End Date: 14-FEB-2028
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Canmore General Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 29-SEP-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 19-OCT-2026
• Temporary End Date: 14-FEB-2028
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Office Assistant, Unit Clerk and/or Post-secondary education applicable to the position.Computer experience including: Connect Care, Quanum, Netcare, Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams).Must be able to stand/sit for prolonged periods of time, be able to lift up to 25lbs.Medical Terminology, typing speed of 40 wpm (tests administered).One year Admitting/Registration experience in an Acute Care Facility within the last two years.Ability to work with minimal supervision.Ability to understand and communicate effectively in both writing and verbally in English.

Preferred Qualifications:

Customer service experience.Experience in Health Records.Knowledge of the Release of Information Process.Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI within an AHS facility.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.