Administrative Support IV

Alberta Health Services; Red Deer; On-site; CAD 39,000 - 48,000; Part time

Job summary

Alberta Health Services in Alberta, Canada is seeking an Administrative Support IV – Scheduler to support multiple programs within Scheduling Shared Services. You will use the WFM scheduling system and follow established processes to handle complex and urgent staff scheduling with short timelines, ensuring payroll data is captured in accordance with collective agreement provisions.

The role requires flexibility, attention to detail, strong customer service, and the ability to adapt to

Qualifications

• Some post-secondary education.
• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.

Responsibilities

• Fill pre-booked and immediate shifts to cover vacations, leaves, illnesses and education leave.
• Enter payroll data and maintain scheduling records.
• Provide scheduling reports and statistical information.
• Communicate with managers to anticipate staffing needs.
• Maintain patient-focused, interdisciplinary communication with clients.

Skills

Scheduling experience

Customer service

Attention to detail

Interpersonal communication

Office software proficiency

Payroll administration

Education

Some post-secondary education

Tools

Kronos

ESP

WFM

ASC

Job description

Your Opportunity: You’re flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs scheduled by the SSC. The Scheduler will use Workforce Management (WFM) scheduling application program and work within established Scheduling Shared Services processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers work at the Scheduling Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company and Classification Details

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Scheduling Shared Services
• Primary Location: AHS Michener Bend
• Location Details: As Per Location
• Multi‑Site: Not Applicable
• FTE: 0.50
• Posting End Date: 17-SEP-2026
• Temporary Employee Class: Temporary Part Time
• Date Available: 05-OCT-2026
• Temporary End Date: 29-JAN-2027
• Hours per Shift: 9
• Length of Shift in weeks: 10
• Shifts per cycle: 21
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications

• Some post‑secondary education.

Additional Required Qualifications

• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6‑week training course.

Preferred Qualifications

• Current experience working in a centralized Scheduling Service Center.
• Timekeeping/payroll experience.
• Call Center experience.
• Experience working in a unionized, health care and/or 24/7 environment.
• Experience with scheduling software (Kronos, ESP, WFM, ASC).