Administrative Support IV

Alberta Health Services; Medicine Hat; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support IV - Scheduler at Medicine Hat Regional Hospital. The role involves filling shifts, managing payroll data, and producing scheduling reports to support multiple programs.

You will work within Scheduling Shared Services to handle urgent staffing tasks with accuracy and customer focus. The position requires coordination across teams, strong interpersonal skills, and the ability to manage interruptions and shifting priorities.

Qualifications

• Some post-secondary education.
• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.

Responsibilities

• Fill pre-booked and immediate shifts due to vacations, leaves, illnesses or education leaves.
• Enter payroll data and generate scheduling reports.
• Maintain detailed records and provide statistical information.
• Develop trusted relationships and communicate with clients and managers.

Skills

Customer service

Scheduling

Training/ onboarding

Education

Some post-secondary education

Tools

Kronos

ESP

WFM

ASC

Job description

Your Opportunity:

you're flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs scheduled by the SSC. The Scheduler will use Workforce Management (WFM) scheduling application program and work within established Scheduling Shared Services processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers work at the Scheduling Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company: Health Shared Services

Classification: Administrative Support IV

Union: AUPE GSS

Unit and Program: Scheduling Shared Services

Primary Location: Medicine Hat Regional Hospital

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 0.50

Posting End Date: 16-SEP-2026

Employee Class: Regular Part Time

Date Available: 05-OCT-2026

Hours per Shift: 9

Length of Shift in weeks: 10

Shifts per cycle: 21

Shift Pattern: Days, Evenings, Weekends

Days Off: As Per Rotation

Minimum Salary: $28.49

Maximum Salary: $34.62

Vehicle Requirement: Not Applicable

Required Qualifications:

• Some post-secondary education.

Additional Required Qualifications:

• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.

Preferred Qualifications:

• Current experience working in a centralized Scheduling Service Center.
• Timekeeping/payroll experience.
• Call Center experience.
• Experience working in a unionized, health care and/or 24/7 environment.
• Experience with scheduling software (Kronos, ESP, WFM, ASC).