Administrative Support IV - Scheduler

Alberta Health Services; Grande Prairie; On-site; CAD 39,000 - 48,000; Part time

Benefits offered by this job

Remote Retention Allowance

Job summary

Alberta Health Services is seeking an Administrative Support IV – Scheduler to support the North Zone, particularly Grande Prairie Public Health. The role handles staff scheduling using a Scheduling System Application, processes payroll data, and generates scheduling reports while maintaining strong customer service.

With a 0.60 FTE, shifts include Days, Evenings, Weekends, and a 7.75-hour day. Training is provided, and a Remote Retention Allowance up to $3,000 annually may apply based on hours

Qualifications

• Some post-secondary education.
• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.

Responsibilities

• Fill pre-booked and immediate shifts due to vacations, leaves, illnesses, or education leave.
• Enter payroll data.
• Provide scheduling reports and compile statistics.
• Develop trusted relationships with clients and communicate with managers.

Skills

Customer service

Scheduling

Data entry

Payroll

Communication

Education

Some post-secondary education

Tools

Kronos

ESP

WFM

ASC

Scheduling System Application

Job description

You’re flexible, detail-oriented, tech-savvy, and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the North Zone.The Scheduler will use a Scheduling System Application and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines.Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave; anticipating staffing needs and informing managers of shifts that require further attention; entering data for payroll; providing scheduling reports; detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset.Schedulers will be assigned to support North Zone. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial Scheduling Shared Services
• Primary Location: Grande Prairie Public Health
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 21-SEP-2026
• Employee Class: Regular Part Time
• Date Available: 01-OCT-2026
• Length of Shift in weeks: 10
• Shifts per cycle: 30
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial Scheduling Shared Services
• Primary Location: Grande Prairie Public Health
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 21-SEP-2026
• Employee Class: Regular Part Time
• Date Available: 01-OCT-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 10
• Shifts per cycle: 30
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications

Some post-secondary education.

Additional Required Qualifications

Minimum 1 year customer service experience.Minimum 1 year scheduling experience.Ability to participate and complete the 6-week training course.

Preferred Qualifications

Current experience working in an AHS centralized Staffing Service Centre and with a Scheduling System Application.Timekeeping/payroll experience.Call Centre experience.Experience working in a unionized, health care and/or 24/7 environment.Experience with scheduling software (Kronos, ESP, WFM, ASC).

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.