Administrative Support IV

Alberta Health Services; Edmonton; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services in Edmonton is seeking an Administrative Support IV - Scheduler to provide scheduling and payroll data support across multiple programs in the Edmonton Zone. The Scheduler will manage pre-booked and urgent shifts, enter payroll data, and prepare scheduling reports to support patient care and staffing decisions with accuracy.

Required qualifications include some post-secondary education, proficiency with Microsoft Outlook, Word and Excel, and at least one year of customer

Qualifications

• Completion of some post-secondary education (e.g. course(s) in office administration or medical office assistant).
• Knowledge and operation of Microsoft Outlook, Word and Excel.
• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.

Responsibilities

• Fill pre-booked and immediate shifts resulting from vacations, leave, illness and education leave.
• Anticipate staffing needs and inform managers of shifts requiring attention.
• Enter data for payroll and provide scheduling reports.
• Detail records and compile/provide statistical information.
• Develop trusted relationships and effective interdisciplinary communication with clients.

Skills

Scheduling

Customer service

Attention to detail

Tech-savvy

Interpersonal communication

Education

Some post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Your Opportunity:
You're flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the Edmonton Zone. The Scheduler will use a Scheduling System Application and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with the training and orientation of new staff. As the successful Scheduler your key responsibilities will include: filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support Edmonton Zone. Staff work at the Staffing Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Transition Company: Health Shared Services Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Provincial Scheduling Shared Services Primary Location: Alberta Hospital Edmonton Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 16-SEP-2026 Employee Class: Regular Full Time Date Available: 12-OCT-2026 Hours per Shift: 9 Length of Shift in weeks: 10 Shifts per cycle: 43 Shift Pattern: Days, Evenings, Nights, Weekends Days Off: As Per Rotation Minimum Salary: $28.49 Maximum Salary: $34.62 Vehicle Requirement: Not Applicable
Required Qualifications:
Some post-secondary education.
Additional Required Qualifications:
Completion of some post-secondary education (e.g. course(s) in office of business administration, medical office assistant) or other related fields. Knowledge and operation of Microsoft Outlook, Word and Excel. Minimum 1 year customer service experience. Minimum 1 year scheduling experience. Ability to participate and complete the 6-week training course.
Preferred Qualifications:
Current experience working in an AHS centralized Staffing Service Center and with a Scheduling System Application Timekeeping/payroll experience. Call Center experience. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (Kronos, Scheduling System Application, Automated Callout Solution).