Administrative Support IV

Alberta Health Services; Sherwood Park; On-site; CAD 39,000 - 48,000; Part time

Job summary

Alberta Health Services in Sherwood Park seeks an Administrative Support IV to coordinate scheduling across Northeast Community Health Centre and Strathcona sites. You will manage ESP updates, track shifts, and communicate staffing changes within tight timelines.

This casual/relief role requires post-secondary education, 1+ year in AHS ESP, and strong organization. Proficiency with Kronos/ESP/ASC and MS Office is preferred for timekeeping and staffing duties.

Qualifications

• Some post-secondary education.
• Completion of post-secondary education (e.g. courses in business administration, medical office assistant), or other related fields.
• Minimum 1-year experience working in an AHS centralized ESP Staffing Service Center.

Responsibilities

• Update ESP with schedule changes and inform the other party as per ESP timelines.
• Communicate staffing changes requiring adding or removing shifts from the console within the immediate needs window.
• Meet weekly with Managers and Staffing Services Center to review shifts, hot spots, assignments, vacancy and leave reports.
• Timekeeping tasks for Strathcona Community Hospital and Northeast Community Health Centre facilities and review of timecards and bank payouts.
• Assist with vacation requests and communication to staff.
• Office duties such as laminating, preparing educational packages, answering phones and faxing as needed.

Skills

Staff scheduling

Communication skills

Attention to detail

Teamwork

Education

Post-secondary education

Tools

Kronos

ESP

ASC

Microsoft Excel

Microsoft Word

Job description

Under the supervision of Emergency and Ambulatory Care Unit Managers, the Administrative Support IV serves as a liaison between the Northeast Community Health Centre, Strathcona Community Hospital and Staffing Services Centre. The Administrative Support Liaison will work collaboratively with the Staffing Service Center to update Environment for Scheduling Personnel (ESP) with any schedule changes and inform the other party as per established ESP timelines. The Liaison is responsible for communicating any staffing changes requiring adding or removing shifts from the console within the immediate needs window. The Liaison will meet weekly with Managers and Staffing Services Center to review outstanding shifts, hot spots, assignments, vacancy and leave reports. The Liaison is responsible for timekeeping tasks for both the Strathcona Community Hospital and Northeast Community Health Centre Emergency Departments and the Strathcona Community Hospital Ambulatory Clinics/IV Therapy Clinic and the Northeast Community Health Centre Ambulatory Care Clinics including the review of timecards, flowsheet and entry of bank payouts in timecards. The Liaison will also assist the Managers with the coordination of vacation requests and mutual agreements as well as assisting with communication to staff. Strong communication and interpersonal skills required. Courteous and pleasant telephone manners and proven organizational skills with the ability to prioritize work with minimal supervision required. Proven reliability and dependability required and the ability to work as a team in a fast-paced environment while adapting to frequent interruptions and shifting priorities. Responsibilities may also include helping with office duties such as laminating, preparing educational packages, answering phones and faxing as needed.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Site Administration
• Multi-Site: Multisite
• FTE: 0.00
• Posting End Date: 14-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 24-SEP-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Site Administration
• Primary Location: Strathcona Community Hospital
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 0.00
• Posting End Date: 14-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 24-SEP-2026
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends, On Call
• Days Off: Other
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Completion of post-secondary education (e.g. courses(s) in business administration, medical office assistant), or other related fields. Minimum 1-year experiene working in an AHS centralized ESP Staffing Service Center.

Preferred Qualifications:

A minimum of two year's experience in staff scheduling. Demonstated competency in ESP access, Microsoft, Excel and Work. Must demonstrate attention to detail. Additional education in office administration an asset. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (Kronos, ESP, ASC).

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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