Clerk IV - Scheduler

Covenant Health Canada; Edmonton; On-site; CAD 36,000 - 44,000; Full time

Job summary

Covenant Health invites applications for a Scheduling Clerk IV to support Resident Care Units by procuring staff and providing customer service to assist staff and residents.

This role uses Infor WFM and Automated Shift Callout systems to manage time-sensitive scheduling in a fast-paced environment, ensuring accurate staff scheduling and pay data in line with CUPE 41 agreements.

Qualifications

• One year related post secondary certificate required.
• Grade 12 or equivalent.
• Minimum 2 years staff scheduling experience, healthcare preferred.

Responsibilities

• Procure staff and support Resident Care Units with scheduling.
• Provide exceptional customer service to staff and residents.
• Respond to urgent staffing inquiries and resolve staffing issues promptly.

Skills

Customer service

Time management

Organizational skills

Verbal and written communication

Education

Grade 12 or equivalent

One year related post secondary certificate

Tools

Infor WFM

ASC (Automated Shift Callout)

Microsoft Office

Job description

The Scheduling Clerk IV is responsible for supporting the Resident Care Units by procuring staff and providing customer service to assist staff and residents. This role utilizes Infor WFM and Automated Shift Callout systems to manage time-sensitive scheduling activities in a fast-paced, high-pressure environment. The position is responsible for ensuring accurate staff scheduling and pay data in alignment with Covenant Health policies, procedures, and collective agreements. Understanding AUPE, UNA, HSAA, USW and CUPE Local 41 Collective Agreements and working knowledge of 24x7 rotation is preferred. This role requires a strong commitment to customer service excellence and advanced problem-solving skills, as the incumbent will regularly address urgent staffing issues, respond to inquiries, and implement effective, timely solutions. The successful applicant must possess good communication, organization and time management to meet deadlines and multitask in a busy environment with frequent interruptions. The applicant must possess good initiative and flexibility to adapt to changing demands as well as sound decision making, problem solving and critical thinking to resolve issues.Please note: Classifications Under Review.

Description:

The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement.

• Union: COV CUPE 41
• Unit and Program: Continuing Care Central Staffing Office
• Primary Location: Edmonton General EGCCC
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 16-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 26-SEP-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

• Classification: Clerk IV
• Union: COV CUPE 41
• Unit and Program: Continuing Care Central Staffing Office
• Primary Location: Edmonton General EGCCC
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 16-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 26-SEP-2026
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

One year related post secondary certificate required.An equivalent combination of education and experience may be considered.

Additional Required Qualifications:

Grade 12 or equivalent.Minimum 2 years staff scheduling experience, healthcare preferred.A working knowledge of 24x7 scheduling rotations in a unionized environment.Strong Proficiency in Microsoft Office(Outlook, Excel, Word, PowerPoint, Teams).Proven Customer Service skills.Excellent time management and organization skills.Excellent verbal and written communication skills.Must have the ability to pay close attention to detail with a high level of accuracy.Ability to adapt to competing demands, unpredictable workload changes and deadlines.

Preferred Qualifications:

Minimum of two years experience using a healthcare related scheduling system (Infor WFM & ASC preferred).Formal Infor WFM & ASC training from Covenant Health an asset.Certificate in Office Administration an asset.Experience with payroll, time keeping and data entry.

Hiring Requirements

The following must be provided prior to your first day of work:

Security Screening : As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.

Be the Difference

Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.

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