Coordinator II

Alberta Health Services; Red Deer; Hybrid; CAD 47,000 - 63,000; Full time

Job summary

Alberta Health Services is seeking a Business Operations and Performance Specialist to coordinate client implementations into the MySchedule (Infor WFM) system. You will work with the Provincial Scheduling Shared Services (PSSS) operations teams to set up new client areas on the software and implement changes for existing clients.

As Coordinator II, you will provide education, troubleshooting, and support to scheduling staff and managers, ensuring tasks are executed in the correct sequence and

Qualifications

• Post-secondary degree or diploma in a related field or equivalent.
• Post-secondary certificate/diploma in business administration.
• Minimum 2 years’ experience in staff scheduling in a health care environment.

Responsibilities

• Coordinate setup of new client areas on MySchedule (Infor WFM) and changes for existing clients.
• Provide support, consultation and facilitation to managers and staff during implementation.
• Maintain project plans and documentation; coordinate timelines and activities.

Skills

Staff scheduling in health care

Process documentation & analysis

Adult training / facilitation

Education

Post-secondary degree or diploma in a related field

Post-secondary certificate/diploma in business administration

Tools

WFM scheduling software

Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint)

Job description

Your Opportunity:

Reporting to the Director, Zone Scheduling Shared Services, the Business Operations and Performance Specialist is responsible for coordinating and assisting in the facilitation of new client implementations into the MySchedule (Infor WFM) system application which includes associated business processes, education and scheduling best practice. This position coordinates the set-up of the new client areas on the software in addition to any changes required by existing clients, in partnership with the Provincial Scheduling Shared Services (PSSS) operations teams. Key responsibilities include: Provides support, consultation, and facilitation to unit managers and employees regarding the steps and milestones that must be achieved during the implementation of the scheduling service. Ensure that all implementation tasks are identified and completed in the appropriate sequence. Assist with the assessment of new and existing client needs as it pertains to the integration of the staffing service into the client business. Coordinate, update, and maintain all related project plans and documentation. Provide ad hoc trouble shooting/problem solving and education to Scheduling Shared Service employees and clients. Work closely with various PSSS operational teams, client managers and staff to help support/facilitate the integration of any business operation/performance change into the client business – including gathering data for analysis, providing client business information to PSSS teams, providing support to staffing service frontline leadership and staff in effectively implementing all PSSS initiatives.

Description:

As a Coordinator II, you will require advanced or specialized skills and knowledge to support complex projects, procedures, practices or initiatives within a department, program or business unit.

Transition Company:

• Health Shared Services


• Classification: Coordinator II


• Union: AUPE GSS


• Unit and Program: Provincial Scheduling Shared Services


• Primary Location: Centre 5010


• Location Details: Eligible to work hybrid (on/off site) within Alberta


• Multi-Site: Not Applicable


• FTE: 1.00


• Posting End Date: 18-SEP-2026


• Temporary Employee Class: Temp F/T Benefits


• Date Available: 26-OCT-2026


• Temporary End Date: 07-SEP-2027


• Hours per Shift: 7.75


• Length of Shift in weeks: 2


• Shifts per cycle: 10


• Shift Pattern: Days


• Days Off: Saturday/Sunday


• Minimum Salary: $34.10


• Maximum Salary: $46.03


• Vehicle Requirement: Not Applicable

Required Qualifications:

• Completion of post-secondary degree or diploma in a related field or equivalent.

Additional Required Qualifications:

• Post-secondary certificate/diploma in business administration.


• Minimum 2 years’ experience in staff scheduling a health care environment required.


• Experience with WFM scheduling software required.


• Proficient in the use of computers and intermediate/advanced knowledge of Windows, Outlook, and Microsoft Word, Excel, Visio, and PowerPoint required.


• Experience documenting and analyzing business processes.

Preferred Qualifications:

• Knowledge/understanding of Prosci/ADKAR change methodology an asset.


• Knowledge of Alberta Health Services’ environment and staffing practices preferred.


• Experience working with unionized groups and multiple management levels.


• Minimum 2 years of experience providing/facilitation of training to adults preferred.