Administrative Support IV

Alberta Health Services; Lethbridge; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services is seeking an Administrative Support IV - Scheduler at Chinook Regional Hospital to support Scheduling Shared Services across programs. You will fill pre-booked and urgent shifts, ensure payroll data is captured per policy, and generate scheduling reports.

Requirements include some post-secondary education and proficiency with Outlook, Word and Excel. Experience with Kronos/ESP/WFM/ASC and a centralized scheduling center is preferred.

Qualifications

• Some post-secondary education is required.
• Knowledge and operation of Microsoft Outlook, Word and Excel.

Responsibilities

• Fill pre-booked and immediate shifts resulting from vacations, leaves, illnesses and education leaves.
• Enter payroll data and provide scheduling reports.
• Detail records and compile/statistical information as needed.
• Develop trusted relationships and provide excellent customer service to clients and managers.
• Train and orient new staff as needed.

Skills

Timekeeping/payroll experience

Call Center experience

Unionized healthcare experience

Scheduling software experience

Education

Some post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Kronos

ESP

WFM

ASC

Job description

Your Opportunity:

You’re flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs scheduled by the SSC.The Scheduler will use Workforce Management (WFM) scheduling application program and work within established Scheduling Shared Services processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers work at the Scheduling Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Scheduling Shared Services
• Primary Location: Chinook Regional Hospital
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 0.50
• Posting End Date: 16-SEP-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 05-OCT-2026
• Temporary End Date: 30-APR-2027
• Hours per Shift: 9
• Length of Shift in weeks: 10
• Shifts per cycle: 21
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

• Some post-secondary education.

Additional Required Qualifications:

• Completion of some post-secondary education (e.g. course(s) in office of business administration, medical office assistant) or other related fields. Knowledge and operation of Microsoft Outlook, Word and Excel.

Preferred Qualifications:

• Current experience working in a centralized Scheduling Service Center. Timekeeping/payroll experience. Call Center experience. Experience working in a unionized, health care and/or 24/7 environment. Experience with scheduling software (Kronos, ESP, WFM, ASC).