Administrative Support III

Alberta Health Services; Town of McLennan; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services seeks an Administrative Support III to assist Health Information Management. You will register clients, verify demographics, create ULIs for new residents, and handle paperwork for regulatory bodies.

This role is based at McLennan Sacred Heart Community and supports a friendly, patient-focused health center. The position requires Grade 12, Medical Terminology, and at least 2 years of medical reception experience, with strong interpersonal and typing skills.

Qualifications

• Completion of Grade 12 or equivalent.
• Successful completion of Medical Terminology course (testing will be performed).
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Superior customer service skills.
• Minimum typing speed of 45 wpm (testing will be performed).
• Proven initiative and ability to work with minimal supervision.

Responsibilities

• Register clients and verify demographic information.
• Create Unique Lifetime Identifier (ULI) for new residents/ non-residents.
• Handle switchboard and direct inquiries professionally.
• Receive payments for clients and uninsured services.
• Perform Health Information Management related duties and maintain work area.

Skills

Interpersonal skills

Customer service

Typing 45 wpm

Attention to detail

Education

Grade 12 or equivalent

Medical Terminology course

Job description

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Performs other Health Information Management related duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management
• Primary Location: McLennan Sacred Heart Communit
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 04-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management
• Primary Location: McLennan Sacred Heart Communit
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 04-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Hours per Shift: 5, 5.75, 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision.

Preferred Qualifications:

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.