Administrative Support IV

Alberta Health Services; Red Deer; On-site; CAD 39,000 - 48,000; Part time

Job summary

Alberta Health Services in Red Deer is seeking an Administrative Support IV for Health Information Management, Access and Disclosure. You will support secure release of health information, liaise with patients and providers, and ensure requests are complete, accurate and compliant.

The role requires post-secondary education in related certificates, strong keyboarding, and experience with EMR systems. It offers a 0.50 FTE, temporary part-time schedule and a focus on privacy and accuracy.

Qualifications

• Some post-secondary education is required.
• Successful completion of a Medical Office Assistant, Hospital Unit Clerk, Health Informatics Office Assistant certificate program and a Medical Terminology Certificate.
• Proficiency in keyboarding demonstrated at 45 words per minute.
• Minimum 1 year recent experience in healthcare documentation or release of information.
• Experience with CIS or electronic medical record (EMR) applications and strong understanding of medical terminology.

Responsibilities

• Support secure, accurate and compliant release of health information under the Health Information Act.
• Act as liaison between patients, healthcare providers and third parties to collect and validate documentation.
• Prepare and process information requests with attention to privacy and deadlines.
• Utilize Microsoft Office and EMR systems to document and track requests.

Skills

Organizational skills

Time management

Interpersonal skills

English language proficiency

Customer service orientation

Education

Medical Office Assistant certificate

Hospital Unit Clerk certificate

Health Informatics Office Assistant certificate

Medical Terminology certificate

Some post-secondary education

Tools

Microsoft Office

Job description

Are you an organized, detail-oriented individual who thrives in a dynamic, fast-paced environment? If yes, this opportunity may be a perfect fit. Health Information Management, Access and Disclosure is seeking an Access and Disclosure (A&D) Analyst to join our team. In this role, you will provide essential support to facilitate the secure, accurate and compliant release of health information in compliance with the Health Information Act (HIA).Reporting to the A&D Supervisor, you will act as a key liaison between patients, healthcare providers, and third parties, collecting and validating documentation to ensure requests are processed accurately and completely. Your work will directly impact the safe and effective exchange of health information across the healthcare system.This position requires strong attention to detail, excellent organizational skills, and the ability to manage competing priorities while meeting deadlines. You work well independently with minimal supervision and also thrive in a collaborative, interdisciplinary team environment. Your ability to deliver high-quality customer service and communicate clearly and respectfully with a diverse range of stakeholders will contribute to the overall success of the A&D team.In a refocused healthcare system, AHS plays an integral role in delivering high-quality acute care services to more than 4.5 million people living in Alberta, as well as occasionally to some residents of other provinces and territories. We are a nation-leading hospital-based service provider operating 106 facilities across the province and we are dedicated to excellence in patient care. Showcase your leadership skills at AHS, where we strive to foster an environment where patients, clients, and staff feel safe, healthy, valued and supported.The successful candidate is eligible to work at an approved provincial A&D site.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: HIM-Access and Disclosure
• Primary Location: Red Deer Regional Hospital
• Multi-Site: Not Applicable
• FTE: 0.50
• Posting End Date: 04-NOV-2026
• Temporary Employee Class: Temporary Part Time
• Date Available: 23-NOV-2026
• Temporary End Date: 30-MAR-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 5
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: HIM-Access and Disclosure
• Primary Location: Red Deer Regional Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.50
• Posting End Date: 04-NOV-2026
• Temporary Employee Class: Temporary Part Time
• Date Available: 23-NOV-2026
• Temporary End Date: 30-MAR-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 5
• Shift Pattern: Days,Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Candidates must have successfully completed a Medical Office Assistant, Hospital Unit Clerk, Health Informatics Office assistant certificate program and hold a Medical Terminology Certificate. Proficiency in keyboarding is required demonstrating a minimum speed of 45 words per minute (testing required). Minimum 1-year recent experience in healthcare documentation or release of information within a complex health care environment or provincial health system.Minimum 1 year working in a CIS or electronic medical record (EMR) application. Strong understanding of medical terminology, anatomy and physiology and pharmacology across all acute care specialties, as demonstrated by achieving a score of 80% or higher on a proficiency assessment. Fundamental understanding of health information privacy, access, and disclosure practices ensures your success in this role.Candidates will demonstrate strong English language skills in reading, writing, comprehension, and oral communication. Strong working knowledge of Microsoft Office applications is essential. You are comfortable navigating electronic systems, prioritizing tasks, and adapting to frequent interruptions. You have excellent organizational and time management skills, with the ability to meet deadlines and work under pressure. A customer-focused approach and strong interpersonal skills is essential.

Preferred Qualifications:

Additional training related to the Health Information Act, access and disclosure, or privacy/confidentiality is preferred. Experience working with hybrid or electronic health records is an advantage. Health Information Certified Associate (HICA) certification with the Canadian College of Health Information Management is preferred.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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