Administrative Support IV

Alberta Health Services; Edmonton; On-site; CAD 39,000 - 48,000; Full time

Job summary

Alberta Health Services in Edmonton is seeking an Administrative Support IV to assist with complex scheduling and staffing tasks across multiple program areas. You will collaborate with Case Managers and contracted agencies, input data, maintain referrals, and generate reports in a busy office setting.

The role requires post-secondary education, 1+ year with Workforce Management, and 3+ years of health-care administrative experience, along with strong communication and organizational skills.

Qualifications

• Some post-secondary education and strong administrative skills.
• Minimum of 1 year experience with a Workforce Management System.
• Typing speed sufficient to meet workload demands.
• Minimum of 3 years secretarial experience in a health-related environment.
• Proficiency with Microsoft Office suite and related tools.

Responsibilities

• Data entry and maintaining referral records and statistics.
• Input and organize information for confidential reports.
• Communicate with internal and external stakeholders; respond to inquiries.
• Run reports related to service requests and authorizations; monitor wait times.
• Support with general office duties: filing, photocopying, faxing, and processes.

Skills

Excellent communication skills

Organizational skills

Decision-making

Interpersonal skills

Proactive problem solving

Education

Some post-secondary education

Tools

Word

Excel

Access

PowerPoint

Visio

Outlook

Internet

Job description

ALA is dedicated to Enhancing Care in the Community, helping people be healthy, well and independent in their homes and communities. For more information Assisted Living Alberta. Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative Care. Continuing Care has an immediate opening for an Administrative Support IV. This role involves working with a diverse team of individuals using a variety of information systems such as Workforce Management (WFM) & Connect Care to complete complex and urgent staff scheduling tasks within short timelines in a busy office environment. The AS IV is responsible for communicating, collaborating and working cooperatively with Case Managers and contracted agencies to ensure support service requests are processed in a timely manner. The AS IV will respond to inquiries and contractors regarding referrals and support services. In addition, the ASIV will input data, maintain referral records and statistics, and run reports relative to service requests and authorizations, missed visits, wait times, client, coordinator and provider concerns.Duties include but are not limited to : data entry, collecting and organizing information for confidential reports, communicating with internal and external stakeholders, filing, photocopying, faxing, and assisting with other department processes, as required. The successful candidate will have the ability to establish priorities, proactively identify problems and issues of concern, and initiate problem resolutions.Roles and duties include: Sitting for extended periods. Listing office/medical supplies and equipment weighing up to 30 lbs. Using repetitive motions. Lifting, bending, reaching, and standing for prolonged periods.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Assisted Living Alberta
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Staffing and Business Support
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 30-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 09-NOV-2026
• Temporary End Date: 31-AUG-2027
• Length of Shift in weeks: 12
• Shifts per cycle: 60
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

• Transition Company: Assisted Living Alberta
• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Staffing and Business Support
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 30-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 09-NOV-2026
• Temporary End Date: 31-AUG-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 60
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $28.49
• Maximum Salary: $34.62
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Minimum of 1 year experience working with Workforce Management System. At the time of interview, you may be required to demonstrate your computer knowledge and proficiency by completing a hands-on assessment. You must demonstrate sufficient typing speed to meet workload demand and navigate through various computer programs including Microsoft Office (Word, Excel, Access, PowerPoint), Visio, Outlook and Internet. Minimum of 3 years secretarial experience preferably in a health-related environment. A combination of education and experience will be considered. Excellent oral and written communication skills. Must demonstrate excellent organizational and decision-making skills with the ability to work independently and prioritize effectively. Excellent time management skills. Ability to take initiative and handle a variety of assignments with attention to detail. Excellent aptitude for interpersonal relations combined with an ability to interact with senior management and other team members in a professional and efficient manner. An excellent attendance record, reliability, and personal suitability must be demonstrated through your employment record or references. Physical demands of the job include Sitting for extended periods, listing office/medical supplies and equipment weighing up to 30 lbs., using repetitive motions, lifting, bending, reaching, and standing for prolonged periods.

Preferred Qualifications:

Preference may be given to candidates that have a finance or accounting designation. Familiarity with the Continuing Care program. Familiarity with ALA policies and procedures. Familiarity with Connect Care and Homefirst. 2 to 3 years related health care experience in scheduling and coordinating. Minimum of 1 year experience applying terms and conditions of the various Collective Agreements.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Create and manage profiles for future opportunities.