Administrative Support III

Alberta Health Services; Lethbridge; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services at Chinook Regional Hospital seeks an Administrative Support III to operate the hospital switchboard and provide visitor information services to patients and vendors. You will handle reception duties with accuracy and professionalism, and ensure secure handling of patient information in line with the Health Information Act.

This 0.75 FTE role requires advanced clerical skills, familiarity with Microsoft Office, and flexibility to cover all shift patterns including days,

Qualifications

• Completion of Grade 12 or equivalent.
• Proficiency in Microsoft Outlook, Word, and Excel is required.
• Strong keyboarding skills and Medical Terminology proficiency are essential.
• Must be available to work all shifts, including days, evenings, nights, weekends, and holidays.
• Demonstrated attention to detail, problem-solving abilities, and the capacity to work independently with minimal supervision.

Responsibilities

• Operate hospital switchboard and provide reception services to patients, visitors, and vendors.
• Disseminate patient information in accordance with the Health Information Act.
• Handle cash transactions as part of duties.
• Provide accurate information and directions to visitors and staff.

Skills

Typing speed

Attention to detail

Communication skills

Time management

Problem solving

Independent work

Education

Grade 12 or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Connect Care

Job description

The Administrative Support III - Switchboard Operator/Visitor Information position performs a variety of complex clerical duties while providing switchboard and visitor information services for the hospital. Reporting to the Team Lead (RSPI) and Supervisor, RSPI Southwest Zone, this role is responsible for operating the hospital switchboard and providing reception services to patients, visitors, and vendors. Additional responsibilities include receipting cash transactions and disseminating patient information in accordance with the Health Information Act.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: SZ CHIR HOSP Visitor Info
• Primary Location: Chinook Regional Hospital
• Multi-Site: Not Applicable
• FTE: 0.75
• Posting End Date: 04-NOV-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 30-NOV-2026
• Temporary End Date: 31-JUL-2027
• Length of Shift in weeks: 4
• Shifts per cycle: 15
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: SZ CHIR HOSP Visitor Info
• Primary Location: Chinook Regional Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.75
• Posting End Date: 04-NOV-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 30-NOV-2026
• Temporary End Date: 31-JUL-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 15
• Shift Pattern: Days, Evenings, Weeekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Working knowledge of Microsoft Outlook, Word, and Excel is required. Strong keyboarding skills and Medical Terminology proficiency are essential; testing will be administered for both. Must be available to work all shifts, including days, evenings, nights, weekends, and holidays as required. Demonstrated attention to detail, problem-solving abilities, and the capacity to work independently with minimal supervision. Proven ability to maintain a professional demeanor, manage stressful situations with empathy, and remain calm, courteous, and tactful at all times. Excellent communication, organizational, and time-management skills, with the ability to perform effectively under pressure and meet deadlines. Only candidates who meet the qualifications outlined in this posting will be contacted.

Preferred Qualifications:

Previous hospital switchboard or Call Centre experience preferred. Experience with Connect Care system an asset.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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