Administrative Support III

Alberta Health Services; Spirit River; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Remote Retention Allowance

Job summary

Alberta Health Services in Spirit River is seeking an Administrative Support III to provide clerical support across Health Information Management, including patient registration, demographic verification, and creation of ULIs for newcomers. The role also covers switchboard duties, greeting visitors, and ensuring proper staffing of supplies, with a remote retention allowance noted.

This temporary full-time position is within the Health Shared Services transition and Health Information Management

Qualifications

• Completion of Grade 12 or equivalent.
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Minimum typing speed of 45 wpm (testing will be performed).

Responsibilities

• Register clients using the provincial registration system and verify demographics.
• Create Unique Lifetime Identifier (ULI) for residents and newborns.
• Complete electronic documents to finalize registrations (WCB/RCMP/NRA).
• Handle payments for insured and uninsured services.
• Perform switchboard duties and provide information as needed.
• Apply identification wristbands to clients.
• Greet clients and direct them professionally within the health center.
• Maintain stocked work areas and supplies.

Skills

Interpersonal skills

Customer service

Prioritization & organization

Attention to detail

Typing 45 wpm

Communication skills

Ability to work with minimal superv.

Education

Grade 12 or equivalent

Job description

Your Opportunity:

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health Center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Job Details

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management
• Primary Location: Spirit River Community Health
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 28-OCT-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 07-NOV-2026
• Temporary End Date: 03-SEP-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision.

Preferred Qualifications

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.