Administrative Support III

Alberta Health Services; Hamlet of Grande Cache; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services is seeking an Administrative Support III to support Health Information Management at Grande Cache. The role involves registering clients, creating ULIs, processing electronic registrations for WCB/RCMP/NRA, handling payments, and switchboard duties.

The position requires Grade 12, medical terminology training, and two years of medical reception experience. Strong customer service and typing speed are essential for success in a fast-paced environment.

Qualifications

• Completion of Grade 12 or equivalent.
• Successful completion of Medical Terminology course (testing will be performed).
• 2 years medical reception experience.
• Excellent interpersonal skills.
• Ability to prioritize and organize work in a fast-paced environment.
• Ability to read, write, and communicate effectively.
• Superior customer service skills.
• Proven initiative and ability to work with minimal supervision.

Responsibilities

• Register clients using the provincial registration system, collect/verify demographic info and validate health care insurance.
• Create Unique Lifetime Identifier (ULI) for non-residents/new Alberta residents/newborns in the Alberta Person Directory.
• Complete electronic documents to finish registration for WCB, RCMP, NRA clients.
• Collect and receipt payment for clients and uninsured services.
• Handle switchboard duties and respond to telephone queries for patient information.
• Apply identification wristbands to all clients.
• Greet clients, visitors, and staff and direct them to appropriate areas professionally.
• Maintain a positive public image to patients, visitors, staff and physicians.
• Resolve discrepancies in work queues in the Connect Care environment.
• Ensure work area is stocked with necessary supplies.

Skills

Medical Terminology

Medical reception

Customer service

Interpersonal skills

Typing 45 wpm

Self-motivation

Education

Grade 12

MOA / Unit Clerk Course

Job description

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Performs other Health Information Management related duties as required.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management
• Primary Location: Grande Cache Community Health
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 04-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Health Information Management
• Primary Location: Grande Cache Community Health
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 04-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Hours per Shift: 4.5, 7.25
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision.

Preferred Qualifications:

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy Communities. Together.

We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it's about putting patients' and families' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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