Administrative Support III

Alberta Health Services; Wabasca-Desmarais; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services is seeking an Administrative Support III in Health Information Management at the Wabasca/Desmarais Health Centre. The role handles client registration, demographic verification, ULI creation, electronic document completion, and cash handling with a focus on courtesy and accuracy.

You will support multiple departments, greet clients, manage switchboard inquiries, and ensure the work area is stocked and organized.

Qualifications

• Completion of Grade 12 or equivalent.
• Successful completion of Medical Terminology course.
• 2 years medical reception experience.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and organize in a fast-paced environment.
• Typing speed of 45 wpm (testing will be performed).
• Ability to work with minimal supervision.

Responsibilities

• Registration of clients using provincial systems and verification of demographics.
• Create ULI # for new Alberta residents and newborns.
• Complete electronic documents for WCB, RCMP, NRA clients.
• Collect and receipt payment for clients and uninsured services.
• Switchboard duties and respond to telephone queries.
• Greet clients and direct them to appropriate areas with courtesy.
• Maintain a positive public image and ensure supplies are stocked.
• Resolve discrepancies in Connect Care work queues.

Skills

Interpersonal skills

Customer service

Typing 45 wpm

Medical terminology

Reading and writing

Attention to detail

Initiative

Education

Grade 12 or equivalent

Job description

Your Opportunity:

Reporting to the Supervisor, Health Information Management, the Administrative Support III - Health Information Management performs a variety of clerical duties covering all areas of HIM. Registration of clients utilizing the provincial registration system to include the collection/verification of patient demographic information as well as validation of health care insurance. Creation of Unique Lifetime Identifier (ULI #) for non-residents of Alberta/new Alberta residents/newborns in the Alberta Person Directory. Completion of electronic documents to complete the registration process for WCB, RCMP, and/or NRA clients. Collect and receipt payment for clients and uninsured services. Switchboard duties including telephone queries and requests for patient information as per appropriate guidelines. Application of identification wristbands for all clients. Greet clients, visitors, and staff, and direct them to the appropriate areas throughout the health center in a pleasant, professional, and courteous manner. Maintain a positive public image to patients, visitors, staff, and physicians. Complete discrepancies in work queues in the Connect Care environment. Ensure work area is stocked with necessary supplies and supplies are stored appropriately. Other duties as required. In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Transition Company

Health Shared Services

Classification

Administrative Support III

Union

AUPE GSS

Unit and Program

Health Information Management

Primary Location

Wabasca/Desmarais Hlthcare Cnt

Location Details

As Per Location

Multi-Site

Not Applicable

FTE

0.00

Posting End Date

03-NOV-2026

Employee Class

Casual/Relief

Date Available

13-NOV-2026

Hours per Shift

5, 7.75

Length of Shift in weeks

Varies

Shifts per cycle

Varies

Shift Pattern

Days, Evenings

Days Off

Other

Minimum Salary

$25.72

Maximum Salary

$31.25

Vehicle Requirement

Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Successful completion of Medical Terminology course (testing will be performed). 2 years medical reception experience. Excellent interpersonal skills. Ability to work cooperatively and professionally with clients, nursing staff, and physicians. Ability to prioritize and organize work in a fast-paced environment. Ability to read, write, and communicate effectively. Superior customer service skills. Proven accuracy in spelling, keyboarding and attention to detail. Minimum typing speed of 45 wpm (testing will be performed). Proven initiative and ability to work with minimal supervision.

Preferred Qualifications

MOA, Unit Clerk Course or equivalent. Experience in Patient Registration, Financial Records, and/or Telecommunication.