Administrative Support III

Alberta Health Services; Okotoks; On-site; CAD 35,000 - 43,000; Part time

Job summary

Alberta Health Services in Okotoks is seeking an Administrative Support III to ensure rapid access to patient information and accurate data entry in Connect Care. You will interview patients or families and verify identities to support safe patient care and record linkage.

Responsibilities include registration and cashier duties, affecting uninsured and out-of-country fees, and assisting with switchboard and wayfinding. Strong communication and teamwork are essential in a fast-paced setting.

Qualifications

• Grade 12 or equivalent required.
• Medical Office Assistant or Unit Clerk training or post-secondary education relevant to the role.
• One year of Registration experience in an acute care facility within the last two years.
• Proficiency in Connect Care, Netcare/Person Directory, Client Registry, and MS Office.
• Ability to walk, sit, twist, turn, and stand for the shift.
• Medical Terminology knowledge; typing speed 40 wpm (tests administered).
• Good communication in English, both spoken and written.
• Ability to work with minimal supervision.

Responsibilities

• Interview patients or family to verify identity and collect demographic information.
• Enter patient information into Connect Care accurately.
• Verify Positive Patient Identification for precise record linkage.
• Collect hospital fees for uninsured/out-of-country services; cash handling.
• Answer switchboard and assist with wayfinding.
• Train and mentor new employees and students as required.
• Interact with internal and external stakeholders.
• Handle multiple tasks in a fast-paced environment.

Skills

Medical terminology

MS Office

English communication

Customer service

Education

Medical Office Assistant training

Unit Clerk training

Post-secondary education relevant to the position

Tools

Connect Care

Netcare/Person Directory

Client Registry

MS Office

Job description

Your Opportunity

Reporting to the Supervisor of Health Information Records Management (HIRM), Registration, Switchboard and Patient Information (RSPI) at the Okotoks Health & Wellness Centre, this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone to positively identify patients and obtain their demographic and financial information. This position supports Health Information Records Management and Registration. Following the Provincial Registration Standards and Practices (PRSP), this front-facing position is instrumental in verifying, validating, and accurately entering patient information into Connect Care. The role places a strong emphasis on consistently applying Positive Patient Identification during the registration process to ensure precise record linkage, support the safe delivery of patient care, and mitigate identity theft. Effective communication skills are crucial to provide exceptional customer service to patients, staff, and the general public. Other responsibilities include but are not limited to: Interact with internal and external stakeholders. Collect hospital fees for uninsured, out-of-country services, LTC accommodation fee’s/Trust Accounts and patient chargeables. Point of sale (POS) collection and cash handling. Answer telephone/switchboard and assist with wayfinding. Train and mentor new employees and students as required. Manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Other duties as assigned in Registration & Records Management Departments.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Okotoks
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 09-NOV-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 19-NOV-2026
• Temporary End Date: 30-JUN-2027
• Hours per Shift: 6.75
• Length of Shift in weeks: 2
• Shifts per cycle: 7
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12 or equivalent.

Additional Required Qualifications

• Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position.
• One year Registration experience in an acute care facility within the last two years
• Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams).
• This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift.
• Medical Terminology, typing speed of 40 wpm (TESTS ADMINISTERED).
• Ability to work with minimal supervision.
• Ability to understand and communicate effectively in English; verbal and written.

Preferred Qualifications

• One year experience within the last two years in a health care medical office setting.
• Customer service experience.
• Knowledge of the Release of Information Process.
• Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.