Program Assistant III

Covenant Health; Banff; On-site; CAD 35,000 - 43,000; Part time

Job summary

Covenant Health is seeking a Program Assistant III at Banff Mineral Springs Hospital to perform patient registration, switchboard duties, and Health Information Management tasks. The role supports confidentiality and professional standards while handling a range of clerical responsibilities in a community hospital setting.

The position is Casual/Relief with varied shifts (days/evenings/nights/weekends) and requires a high school diploma, a related certificate, typing proficiency, and a medical

Qualifications

• High School diploma or equivalent is required.
• One-year related post-secondary certificate is required.
• Typing speed of 40–45 WPM is required.
• Medical Terminology Certification required.

Responsibilities

• Patient Registration: collect and verify demographic and insurance information, apply ID wristbands, create lifetime identifiers for non-Alberta residents.
• Reception & Switchboard duties: operate switchboard, direct calls, take messages, open/close the office, greet clients and families, provide wayfinding assistance.
• Health Information Management duties: prepp ing and scanning charts, managing work queues, release of information.

Skills

Typing 40-45 WPM

Education

High School diploma or equivalent

One-year related post-secondary certificate

Health Care Administration education

Job description

Your Opportunity:

Under the supervision of the Rural Supervisor of Health Information Management, the Program Assistant III role includes Patient Registration: Use of healthcare information systems. Collecting/verifying demographic and insurance info. Applying ID wristbands. Creating lifetime identifiers for non-Alberta residents. Supporting clerical registration tasks. Reception & Switchboard Duties: Operating switchboard, directing calls, taking messages. Opening/closing the office. Greeting clients and families. Wayfinding assistance. Managing code phones/alerts. Health Information Management (HIM) Duties: Prepping and scanning charts. Managing work queues. Release of Information. Professional Expectations: Maintain a positive public image. Ensure confidentiality per organizational and legislative guidelines. Exercise good judgment, initiative, and independence. Support scheduled downtimes. Perform other related duties as assigned.

Description:

The Program Assistant III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Program Assistant III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the AUPE General Support Services Collective Agreement.

• Classification: Program Assistant III
• Union: COV AUPE GSS
• Unit and Program: BH HIM Registration
• Primary Location: Banff Mineral Springs HospitalLocation Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 04-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications:

High School diploma or recognized equivalent required.

Additional Required Qualifications:

One-year related post-secondary certificate. Typing speed: 40–45 WPM. Medical Terminology Certification.

Preferred Qualifications:

Health Care Administration education preferred.