Administrative Support III

Recovery Alberta; Claresholm; On-site; CAD 35,000 - 43,000; Part time

Job summary

Recovery Alberta in Claresholm Centre for MH&A seeks an Administrative Support III to provide high-quality front-line service in a dynamic healthcare setting. You will greet patients, manage calls and emails, schedule and confirm appointments, and register patient data with strict privacy standards.

The role requires proficiency in Microsoft Office, strong organization, and the ability to handle competing priorities while maintaining professionalism and compassionate patient care.

Qualifications

• Completion of Grade 12 or equivalent.
• 1 year experience with Mental Health and Addictions populations within the last 5 years.
• Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP).
• Extensive experience with Outlook, MS Word, Excel and Connect Care preferred, plus strong multi-tasking and attention to detail.

Responsibilities

• Greet and assist patients and visitors, acting as the first point of contact.
• Manage phone and email communications and schedule appointments.
• Register patients and maintain up-to-date demographic and health information with privacy in mind.
• Process health information requests and handle mail distribution and administrative tasks (scanning, filing, faxing).
• Maintain organized reception area and monitor office supply inventory.
• Collaborate with clinical and administrative teams to support operations.

Skills

Attention to detail

Multitasking

Verbal communication

Written communication

Education

Grade 12 or equivalent

BCLS-HCP Certification

Tools

Outlook

MS Word

Excel

Connect Care

Job description

Administrative staff play a vital role in supporting the delivery of these services. As key members of the healthcare team, they ensure the smooth functioning of daily operations and act as a critical link between patients, families, and care providers. Their work behind the scenes is essential to maintaining the efficiency, organization, and compassionate environment that enables effective mental health care. As an Administrative Support III, you will act as the first point of contact for the Centre, providing high-quality front-line service in a dynamic and fast-paced healthcare environment. This role is central to ensuring positive and professional experience for patients, visitors, and healthcare professionals alike. Key responsibilities include greeting and assisting patients, managing phone and email communications, coordinating, scheduling, and confirming appointments using Microsoft Outlook. You will be responsible for accurately registering patients and maintaining up-to‑date demographic and health information, all while adhering to strict privacy and confidentiality standards. Additional duties involve processing health information requests, handling incoming correspondence and mail distribution, and performing administrative tasks such as scanning, filing, copying, and faxing. The role also includes monitoring office supply inventory and maintaining an organized and welcoming reception area. Success in this position requires proficiency in Microsoft Office applications, exceptional organizational and communication skills, and the ability to manage competing priorities with sound judgment. Professionalism, discretion, and the ability to collaborate effectively with clinical and administrative teams are essential. A solid understanding of healthcare administrative processes, privacy legislation, and stakeholder relations is also necessary.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Administration
• Primary Location: Claresholm Centre for MH&A
• Multi‑Site: Not Applicable
• FTE: 0.00
• Posting End Date: 03-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Administration
• Primary Location: Claresholm Centre for MH&A
• Location Details: As Per Location
• Multi‑Site: Not Applicable
• FTE: 0.00
• Posting End Date: 03-NOV-2026
• Employee Class: Casual/Relief
• Date Available: 16-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $25.72
• Maximum Salary: $31.25
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

1 year experience with Mental Health and Addictions populations within the last 5 years. Current Basic Cardiac Life Support - Health Care Provider (BCLS-HCP).

Preferred Qualifications

Extensive experience and competence with multiple computer systems required including Outlook, MS Word, and Excel and Connect Care. Attention to detail and the ability to multi‑task required. Ability to adapt to changing/expanding environment required. Excellent English verbal and written skills required. Experience with office equipment, such as fax, photocopier, and multi‑line telephones required.Valid Non‑Violent Crisis Intervention (NVCI).

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